House, Julian; Lacetera, Nicola; Macis, Mario; Mažar, Nina - National Bureau of Economic Research - 2022
government service agency to study whether providing CSRs with performance feedback with or without peer comparison affected … individual performance feedback three times over one year resulted in a 25% increase in daily signups, compared to otherwise … similar encouragement and reminders. Adding benchmark information that compared CSRs performance to average and top peer …