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Casinos
Consumer behaviour
32
Dienstleistungsqualität
32
Konsumentenverhalten
32
Service quality
32
Beziehungsmarketing
30
Relationship marketing
30
Customer satisfaction
25
Kundenzufriedenheit
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Gambling
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Glücksspiel
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Intelligence
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Intelligenz
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Emotion
10
Brand management
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Emotional intelligence
9
Markenführung
9
Artificial intelligence
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Customer engagement
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Künstliche Intelligenz
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Arbeitsleistung
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Brand image
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Job performance
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Markenimage
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Customer loyalty
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Southeast Asia
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Südostasien
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Tourism industry
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Tourismuswirtschaft
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COVID-19
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Customer integration
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Customer service
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Hotel industry
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Hotellerie
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Kundenintegration
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Kundenservice
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Macau
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Arbeitszufriedenheit
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Prentice, Catherine
6
Wong, IpKin Anthony
2
Ji, Chunli
1
Lam, Desmond
1
Zeng, Zhong Lu
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Journal of retailing and consumer services
3
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality marketing & management
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ECONIS (ZBW)
6
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1
Linking internal service quality and casino dealer performance
Prentice, Catherine
- In:
Journal of hospitality marketing & management
27
(
2018
)
6
,
pp. 733-753
Persistent link: https://www.econbiz.de/10011920095
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2
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
3
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
4
Uncovering the service profit chain in the casino industry
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lam, Desmond
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2826-2846
Persistent link: https://www.econbiz.de/10011799915
Saved in:
5
From gambling exposure to adaptation : implications for casino sustainability
Prentice, Catherine
;
Zeng, Zhong Lu
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 31-36
Persistent link: https://www.econbiz.de/10011808472
Saved in:
6
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
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