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Applying QFD to assess quality of short sea shipping : an empirical study on Cross-Strait high-speed ferry service between Taiwan and Mainland China
Huang, Sheng Teng; Shang, Kuo Chung; Su, Chien Min; … - In: International journal of shipping and transport … 12 (2020) 4, pp. 284-306
Persistent link: https://www.econbiz.de/10012256832
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Improving service quality using quality function deployment : the air cargo sector of China airlines
Wang, Rong-tsu - In: Journal of air transport management 13 (2007) 4, pp. 221-228
Persistent link: https://www.econbiz.de/10003485433
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Service failure, recovery and improvement : the case of a Chinese restaurant
Cao, Zheng; Robb, David; Lu, Qiang - In: International journal of services and operations management 4 (2008) 2, pp. 218-242
Persistent link: https://www.econbiz.de/10003663961
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New service development using GAP-based QFD : a mobile telecommunication case
Li, Jing-hua; Xu, Lei; Wu, Xiu-lan - In: International journal of services technology and management 12 (2009) 2, pp. 146-174
Persistent link: https://www.econbiz.de/10003855487
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An empirical exploration of hospital service quality assessment criteria in China
Wang, Chengbo; Yang, Tong; Mao, Zhaofang; Zhang, Lixin; … - In: Journal of general management 37 (2011/12) 2, pp. 51-68
Persistent link: https://www.econbiz.de/10009510292
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Research on product quality control in Chinese online shopping : based on the uncertainty mitigating factors of product quality
Li, Bo; Wen, Decheng; Shi, Xiaodan - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 602-618
Persistent link: https://www.econbiz.de/10011305635
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The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil; Xu, Kiki - In: Journal of retailing and consumer services 28 (2016), pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
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An in-depth investigation on quality management practices in China
Niu, Run H.; Fan, Ying - In: International journal of quality & reliability management 32 (2015) 7, pp. 736-753
Persistent link: https://www.econbiz.de/10011442186
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A comparative study of consumer perception of product quality : Chinese products versus non-Chinese product
Singh, Anubhav; Bansal, Deepanshi - In: International journal of economic research 13 (2016) 1, pp. 445-458
Persistent link: https://www.econbiz.de/10011560938
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The impacts of quality system integration and relationship quality on quality performance in supply chains : an empirical investigation in China
Zhang, Yibin; Hong, Jiangtao; Li, Xue; Shi, Victor - In: Emerging markets, finance & trade : a journal of the … 58 (2022) 1, pp. 116-133
Persistent link: https://www.econbiz.de/10012802054