This updated edition of the book blends in new e-commerce technologies. Mobile commerce (M-commerce) and use of cloud computing are offering a new set of challenges and opportunities for those individuals who know what they are and how they are related to e-commerce. Their use opens up new...

AbstractThis chapter presents the subject of quality management in an e-commerce context. The chapter presents a brief overview of the basics of quality management as they are applied in both service and manufacturing operations. The chapter then explains why quality management principles are...

AbstractThis chapter presents the topic of purchasing management in the context of e-commerce. The chapter presents JIT purchasing principles and talks about purchasing management benchmarking. The chapter then explains why purchasing management is so important in an e-commerce setting. Finally,...

AbstractThis chapter discusses supply chain management in an e-commerce environment. The chapter introduces the concept of supply chain management and related issues, followed by the supply chain design process. The chapter then explains the relevance of e-commerce in supply chain management. It...

AbstractThis chapter provides an extensive review of the research and published literature that deal with e-commerce operations management. In the process of this presentation this chapter explains how managers should develop an operations management strategy that incorporates e-commerce to...

AbstractThis chapter presents the subjects of reengineering and consulting management in an e-commerce context. The chapter presents a brief overview of the basics of these approaches to change management. The chapter then explains why reengineering and consulting management is important for...

AbstractThis chapter discusses the topic of product design and process management in an e-commerce setting. The chapter first presents an overview of product design and process management. Next the chapter describes the relevance of e-commerce in product design and process management and how...

AbstractThis chapter introduces and defines cloud computing. This chapter explains its historical origins and how it has evolved to become an important element of ecommerce operations. A discussion of current research is presented to provide an understanding of the different types of cloud...