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~subject:"Comparison"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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Comparison
Kundenzufriedenheit
Schätzung
Großbritannien
137,389
United Kingdom
97,208
Bibliometrics
20,547
Bibliometrie
20,429
Customer satisfaction
15,559
Deutschland
15,510
USA
13,706
Germany
13,046
Dienstleistungssektor
12,473
United States
12,302
Service industry
11,467
Theorie
8,950
Theory
8,821
Frankreich
8,662
Consumer behaviour
8,232
Service quality
8,007
Konsumentenverhalten
7,997
Dienstleistungsqualität
7,777
EU-Staaten
6,994
Relationship marketing
6,918
France
6,907
EU countries
6,882
Beziehungsmarketing
6,854
Estimation
5,581
Welt
4,821
World
4,747
Vergleich
4,459
Japan
4,176
Kanada
3,986
Innovation
3,971
Italien
3,968
Wirtschaftsgeschichte
3,738
Canada
3,534
Geschichte
3,479
Customer service
3,473
Italy
3,439
Industrie
3,404
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6,162
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8,361
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10
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3,295
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Aufsatz im Buch
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Book section
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Hochschulschrift
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Thesis
523
Collection of articles of several authors
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Sammelwerk
189
Case study
149
Fallstudie
149
Conference paper
129
Konferenzbeitrag
129
Aufsatzsammlung
112
Bibliografie enthalten
65
Bibliography included
65
Konferenzschrift
53
Collection of articles written by one author
50
Sammlung
50
Amtsdruckschrift
39
Government document
39
Reprint
29
Advisory report
28
Gutachten
28
Conference proceedings
26
Forschungsbericht
26
Ratgeber
26
Guidebook
23
Bibliografie
18
Lehrbuch
18
Textbook
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English
22,006
German
1,636
French
95
Italian
25
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Polish
5
Spanish
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Danish
3
Hungarian
3
Dutch
3
Russian
3
Swedish
3
Czech
2
Bulgarian
1
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1
Portuguese
1
Romanian
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Author
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Blundell, Richard W.
82
Han, Heesup
67
Caporale, Guglielmo Maria
57
Gil-Alaña, Luis A.
54
Addison, John T.
48
Jenkins, Stephen
48
Görg, Holger
45
Francesconi, Marco
42
Hart, Robert A.
41
Homburg, Christian
41
Meghir, Costas
41
Bryson, Alex
39
Van Reenen, John
38
Mattila, Anna S.
37
Booth, Alison L.
36
Machin, Stephen
36
Svensson, Göran
36
Banks, James
34
Shields, Michael
34
Smith, James P.
34
Haskel, Jonathan
33
Girma, Sourafel
31
Arulampalam, Wiji
30
Griffith, Rachel
30
Kaiser, Ulrich
30
Mittal, Vikas
30
Wong, IpKin Anthony
30
Walker, Ian
29
Usman, Osly
28
Aksoy, Lerzan
27
Bloom, Nicholas
27
Broadberry, Stephen N.
27
Jenkins, Stephen P.
27
Prentice, Catherine
26
Ringle, Christian M.
26
Cappellari, Lorenzo
25
Gil Saura, Irene
25
Gregory, Mary
25
Smith, Jeremy
25
Petrongolo, Barbara
24
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National Bureau of Economic Research
130
Forschungsinstitut zur Zukunft der Arbeit
53
Centre for Economic Performance
23
Springer Fachmedien Wiesbaden
23
Institute for Fiscal Studies
12
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
11
University of Oxford / Institute of Economics and Statistics
11
Anglo-German Foundation for the Study of Industrial Society
10
National Institute of Economic and Social Research
10
Nomos Verlagsgesellschaft
10
Public Sector Economics Research Centre <Leicester>
10
University of Reading / Department of Economics
9
University of Sheffield / Department of Economics
9
Verlag Dr. Kovač
9
Birkbeck College / Department of Economics
8
University of York / Department of Economics and Related Studies
8
Books on Demand GmbH <Norderstedt>
7
Maxwell Graduate School of Citizenship and Public Affairs
7
University of Cambridge / Department of Applied Economics
7
Zentrum für Europäische Wirtschaftsforschung
6
Institut für Weltwirtschaft
5
Queen Mary College / Department of Economics
5
University of Glasgow / Department of Economics
5
University of Warwick / Department of Economics
5
Centre for Growth and Business Cycle Research <Manchester>
4
Deutsches Institut für Wirtschaftsforschung
4
Ekonomiska forskningsinstitutet <Stockholm>
4
Erasmus Research Institute of Management
4
Großbritannien / Parliament / House of Commons / Library
4
IGI Global
4
Nationalekonomiska Institutionen <Lund>
4
OECD
4
Technische Universität Dresden
4
USA / General Accounting Office
4
University of British Columbia / Department of Economics
4
University of Cambridge / Faculty of Economics
4
University of Exeter / Department of Economics
4
University of Kent / Department of Economics
4
University of Nottingham / Centre for Research on Globalisation and Labour Markets
4
Bonn Graduate School of Economics
3
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Published in...
All
Journal of retailing and consumer services
425
International journal of hospitality management
379
Discussion paper series / IZA
310
Journal of business research : JBR
306
The journal of services marketing
193
Tourism management : research, policies, practice
178
The service industries journal
174
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
154
Discussion paper / Centre for Economic Policy Research
146
International journal of contemporary hospitality management
141
Working paper / National Bureau of Economic Research, Inc.
138
IZA Discussion Papers
133
Applied economics
132
NBER working paper series
128
IZA Discussion Paper
126
NBER Working Paper
117
Discussion paper
107
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Cogent business & management
103
Services marketing quarterly
102
Service business
90
Journal of service research : JSR
89
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
87
Asia Pacific journal of marketing and logistics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
85
Tourism management perspectives : TMP
85
Psychology & marketing
81
SpringerLink / Bücher
78
International journal of productivity and quality management : IJPQM
77
CESifo working papers
76
Industrial marketing management : the international journal for industrial and high-tech firms
74
Journal of the Academy of Marketing Science
73
Journal of service management
72
Journal of strategic marketing
70
International journal of quality and service sciences
67
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
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Source
All
ECONIS (ZBW)
23,357
EconStor
375
RePEc
13
OLC EcoSci
11
USB Cologne (EcoSocSci)
10
BASE
5
Other ZBW resources
3
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date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
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