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Comparison
USA
330,275
United States
291,694
Consumer behaviour
83,130
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80,650
Japan
66,800
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53,355
Theory
52,577
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18,501
Customer satisfaction
15,479
Großbritannien
14,824
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14,166
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13,895
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13,720
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13,629
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9,199
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8,788
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8,619
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8,572
Brand management
8,412
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8,359
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8,334
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8,186
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Smith, James P.
34
Banks, James
29
Fukao, Kyōji
27
Burkhauser, Richard V.
25
Freeman, Richard B.
25
Peichl, Andreas
25
Alesina, Alberto
24
Schettkat, Ronald
22
Woessmann, Ludger
22
Smeeding, Timothy M.
21
Glaeser, Edward L.
19
Gordon, Robert J.
19
Inklaar, Robert
18
Baldwin, John R.
17
Bloom, Nicholas
17
Werner, Katharina
17
Blundell, Richard W.
16
Mairesse, Jacques
16
Wolff, Edward N.
16
Allen, Franklin
15
Ark, Bart van
15
Lemieux, Thomas
15
Lergetporer, Philipp
15
Börsch-Supan, Axel
14
Jäntti, Markus
14
O'Mahony, Mary
14
Prescott, Edward C.
14
Timmer, Marcel
14
Fairlie, Robert W.
13
Henrekson, Magnus
13
Horioka, Charles
13
Puhani, Patrick A.
13
Raffelhüschen, Bernd
13
Schwandt, Hannes
13
Tang, Jianmin
13
Van Reenen, John
13
Kapteyn, Arie
12
Sharpe, Andrew
12
Yuan, Tangjun
12
Bargain, Olivier
11
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National Bureau of Economic Research
163
Maxwell Graduate School of Citizenship and Public Affairs
12
OECD
10
Centre for Economic Performance
9
Zentrum für Europäische Wirtschaftsforschung
8
Fraser Institute
7
Edward Elgar Publishing
6
Friedrich-Schiller-Universität Jena
6
University of British Columbia / Department of Economics
6
Verlag Dr. Kovač
6
Bertelsmann Stiftung
4
National Institute of Economic and Social Research
4
Nomos Verlagsgesellschaft
4
Shakai-Keizai-Kenkyūsho <Osaka>
4
The Wharton Financial Institutions Center
4
USA / General Accounting Office
4
University of Cambridge / Department of Applied Economics
4
University of Wollongong / Department of Economics
4
Australian National University
3
Brookings Institution
3
Canadian Tax Foundation
3
Forschungsinstitut zur Zukunft der Arbeit
3
Fraunhofer-Institut für System- und Innovationsforschung
3
Groningen Growth and Development Centre
3
Helmut-Schmidt-Universität
3
INSEAD
3
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3
Mohr Siebeck GmbH & Co. KG
3
Russell Sage Foundation
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Seyfarth, Shaw, Fairweather and Geraldson <Chicago, Ill.>
3
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W. E. Upjohn Institute for Employment Research <Kalamazoo, Mich.>
3
Australian National University / Graduate Program in Public Policy
2
Brown University / Department of Economics
2
Canadian-American Committee
2
Centre for Economic Policy Research
2
Centre for the Management of Environmental Resources
2
Deutschland / Bundesministerium für Bildung und Forschung
2
Deutschland / Bundeswehr / Universität Hamburg
2
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Working paper / National Bureau of Economic Research, Inc.
312
NBER working paper series
159
Discussion paper series / IZA
101
Discussion paper / Centre for Economic Policy Research
99
NBER Working Paper
89
Journal of business ethics : JOBE
45
IZA Discussion Paper
40
Journal of international consumer marketing
37
Working paper
35
SpringerLink / Bücher
33
The American economic review
33
CESifo working papers
30
LIS working paper series
27
RIETI discussion paper series
25
Discussion paper
23
Journal of business research : JBR
22
The international journal of human resource management
21
Vierteljahrshefte zur Wirtschaftsforschung
20
Trade between the United States and China, the successor states to the former Soviet Union, ant other title IV countries : quarterly report to the Congress and the Trade Policy Committee
19
USITC publication / US International Trade Commission
19
Wirtschaftsrecht und Wirtschaftspolitik
19
Ifo-Schnelldienst
17
International productivity monitor
17
CESifo working papers : the international platform of Ludwig-Maximilians University's Center for Economic Studies and the Ifo Institute
16
International business and economics research journal
16
International journal of consumer studies
16
Journal of retailing and consumer services
16
Canadian public policy : a journal for the discussion of social and economic policy in Canada
15
International journal of advertising : the quarterly review of marketing communications
15
Journal of global information management : an official publication of the Information Resources Management Association
15
Journal of labor economics
15
International marketing review
14
Working paper / Centre for Business Research, University of Cambridge
14
ZEW discussion papers
14
Applied economics
13
Discussion papers / Deutsches Institut für Wirtschaftsforschung
13
Europäische Hochschulschriften / 5
13
Faculty & research / Insead : working paper series
13
Gabler Edition Wissenschaft
13
International journal of hospitality management
13
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ECONIS (ZBW)
8,763
RePEc
12
EconStor
7
ArchiDok
1
Other ZBW resources
1
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1
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
2
Cross-cultural competitive benchmarking of fast-food restaurant services
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
2
,
pp. 212-232
Persistent link: https://www.econbiz.de/10009729971
Saved in:
3
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
4
Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
Saved in:
5
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
6
Service satisfaction with premium durables : a cross-cultural investigation
Löffler, Michael
;
Decker, Reinhold
- In:
Quantitative marketing and marketing management : …
,
(pp. 401-422)
.
2012
Persistent link: https://www.econbiz.de/10009621746
Saved in:
7
The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza
;
Rizzuto, Daniela
- In:
International journal of quality & reliability management
30
(
2013
)
7
,
pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
Saved in:
8
Determinants of customer loyalty to online food service delivery : evidence from Indonesia,
Taiwan
, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
9
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
10
Similarities and differences in Asian and Western travelers' service performance measurement, evaluation and outcomes
Brush, Gregory J.
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 351-361
Persistent link: https://www.econbiz.de/10012114177
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