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The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Suh, Munshik; Greene, Henry; Rho, Taeseok; Qi, Qin - In: Services marketing quarterly 34 (2013) 3, pp. 191-204
Persistent link: https://www.econbiz.de/10009778530
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The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao; Qin, Hong; Prybutok, Victor R.; Blankson, Charles - In: Quality management journal : QMJ 19 (2012) 4, pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
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Quantifying and accounting for quality differences in services in international price comparisons : a bilateral price comparison between United States and Japan
Abe, Naohito; Fukao, Kyōji; Ikeuchi, Kenta; Prasada … - 2018
Persistent link: https://www.econbiz.de/10011957087
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Quantifying and accounting for quality differences in services in international price comparisons : a bilateral price comparison between United States and Japan
Abe, Naohito; Fukao, Kyōji; Ikeuchi, Kenta; Prasada … - 2018
Persistent link: https://www.econbiz.de/10011957568
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Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.; Huang, Yinghua; Wang, Baoheng - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
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Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten; Abosag, Ibrahim; Reppel, Alexander E.; … - In: The TQM journal : the international review of … 23 (2011) 2, pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
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Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon; Jang, Soocheong - In: International journal of hospitality management 95 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
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Cross-Cultural Difference in Reactions to Facework During Services Failures
Friedman, Ray; Olekalns, Mara; Oh, Se Hyung - 2012
When companies have service failures, they need to not only fix the actual problem but also to communicate with customers in ways that do not damage the relationship. This study examines whether people with different cultural orientations react differently to the communications that attack or...
Persistent link: https://www.econbiz.de/10014169167
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Comparing Chinese and American attitudes towards complaining
Ekiz, Erdogan H.; Au, Norman - In: International journal of contemporary hospitality management 23 (2011) 3, pp. 327-343
Persistent link: https://www.econbiz.de/10009157090
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Internationale Produkthaftung
Gildeggen, Rainer - 2005
internationale Produkthaftungsfälle anwendbare Recht und dann exemplarisch die Produkthaftung in Europa, Deutschland und den USA … Europe, Germany and the USA is analyzed. In view of the practical impossibility to perfectly exclude product liability by …
Persistent link: https://www.econbiz.de/10010357181