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~subject:"Complaint management"
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Complaint management
Restaurant industry
68
Gastronomie
67
Consumer behaviour
59
Konsumentenverhalten
58
USA
56
United States
56
Customer satisfaction
22
Kundenzufriedenheit
22
Hotel industry
21
Hotellerie
21
Dienstleistungsqualität
17
Franchising
17
Service quality
17
Brand image
12
Holiday behaviour
12
Markenimage
12
Urlaubsverhalten
12
Advertising effects
11
Beziehungsmarketing
11
Relationship marketing
11
Werbewirkung
11
Beschwerdemanagement
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Gastgewerbe
9
Hospitality industry
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Profitability
9
Rentabilität
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Tourism marketing
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Tourismusmarketing
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Diversification
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Emotion
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Theorie
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Theory
8
Tourism
8
Tourism industry
8
Tourismus
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Tourismuswirtschaft
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Advertising
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Corporate finance
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Jang, Soocheong
10
Kim, Heewon
2
Kim, Jong-hyeong
2
Byun, Jaemun
1
Choi, Soo Keun
1
Ha, Jooyeon
1
Hur, Jungyun
1
Kim, Jong-Hyeong
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Kwon, SoYeon
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Namkung, Young
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International journal of hospitality management
6
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
1
The journal of services marketing
1
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ECONIS (ZBW)
10
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1
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
2
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
3
Effects of compensation for service recovery : from the equity theory perspective
Kwon, SoYeon
;
Jang, Soocheong
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1235-1243
Persistent link: https://www.econbiz.de/10009567530
Saved in:
4
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
5
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
6
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
7
Customer complaints in restaurants : do they differ by service stages and loyalty levels?
Namkung, Young
;
Jang, Soocheong
;
Choi, Soo Keun
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 495-502
Persistent link: https://www.econbiz.de/10009130594
Saved in:
8
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
9
Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
Saved in:
10
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
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