Since failures are inevitable where any service is offered, the subsequent complaints are predictable, and thus, considering suitable policies to handle the customers' complaints is essential. The purpose of the present study is to investigate the effect of the perceived justice by the airline...

Studies of technology acceptance, public satisfaction, and public confidence have been applied to the field of public administration. However, the relationship of perceived fairness, or justice, to dissatisfaction with electronic adoption in e-governance has been must less examined. The purpose...