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~subject:"Consumer behaviour"
~subject:"Job satisfaction"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Consumer behaviour
Job satisfaction
USA
Großbritannien
30,964
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30,836
Bibliometrics
13,350
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13,278
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10,573
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10,563
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1,759
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1,371
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1,370
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Han, Heesup
55
Mattila, Anna S.
33
Prentice, Catherine
22
Jang, Soocheong
19
Wong, IpKin Anthony
19
Bilgihan, Anil
17
Hyun, Sunghyup Sean
17
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17
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16
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15
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13
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11
Evanschitzky, Heiner
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Caisse des dépôts et consignations <Frankreich> / Service des étude économiques et financières
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International Solid Wastes and Public Cleansing Association / Working Group on Thermal Treatment of Waste
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National Seminar on Economics Education at the Undergraduate Level in Malaysia <1991, Kuala Lumpur>
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RWTH Aachen
1
USA / International Trade Administration
1
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Journal of retailing and consumer services
394
International journal of hospitality management
273
Journal of business research : JBR
271
The journal of services marketing
156
International journal of consumer studies
110
Journal of hospitality marketing & management
110
International journal of contemporary hospitality management
103
The service industries journal
101
Journal of travel and tourism marketing
98
Psychology & marketing
91
Cogent business & management
87
Services marketing quarterly
82
Applied economics
75
Tourism management : research, policies, practice
69
European journal of marketing : EJM
68
Journal of international money and finance
64
Journal of service research : JSR
64
Journal of service management
62
Asia Pacific journal of marketing and logistics
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
54
Service business
53
Journal of strategic marketing
51
The international review of retail, distribution and consumer research
51
Journal of marketing management : MM
50
The American economic review
49
Journal of the Academy of Marketing Science
48
Economics letters
45
Industrial marketing management : the international journal for industrial and high-tech firms
43
The review of economics and statistics
42
Tourism management perspectives : TMP
42
International journal of retail & distribution management
41
Journal of air transport management
40
Journal of consumer behaviour : an international research review
40
The international journal of bank marketing : IJBM
40
Applied financial economics
39
Journal of retailing
39
Technological forecasting & social change : an international journal
39
The economic journal : the journal of the Royal Economic Society
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ECONIS (ZBW)
12,314
USB Cologne (EcoSocSci)
1
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1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
3
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
4
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
5
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
6
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
7
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
8
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
9
Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
10
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
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