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~subject:"Consumer behaviour"
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The impact of public services...
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Consumer behaviour
Großbritannien
136,426
United Kingdom
96,205
Service quality
21,688
Dienstleistungsqualität
20,937
Deutschland
15,939
USA
14,497
Germany
13,291
United States
13,075
Lebensqualität
10,485
Theorie
10,028
Quality of life
10,022
Theory
9,800
Wohnungsmarkt
9,143
Frankreich
8,653
Housing market
7,934
EU-Staaten
7,007
Schätzung
6,961
EU countries
6,905
France
6,844
Customer satisfaction
6,635
Estimation
6,594
Kundenzufriedenheit
6,429
Konsumentenverhalten
5,969
Satisfaction
5,151
Öffentliche Dienstleistung
5,081
Public services
4,967
Zufriedenheit
4,904
Vergleich
4,498
Comparison
4,290
Relationship marketing
4,176
Beziehungsmarketing
4,146
Japan
4,087
Welt
4,000
World
3,931
Italien
3,911
Wirtschaftsgeschichte
3,646
Immobilienpreis
3,640
Real estate price
3,599
Vereinigte Staaten
3,540
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1,095
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Article
4,968
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1,110
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4,624
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291
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Arbeitspapier
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183
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research-article
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41
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Collection of articles of several authors
32
Sammelwerk
32
Aufsatzsammlung
15
Bibliografie enthalten
14
Bibliography included
14
Case study
14
Fallstudie
14
conceptual-paper
11
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8
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6
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5,958
German
98
French
9
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6
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4
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3
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1
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1
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Han, Heesup
32
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Klaus, Philipp
14
Line, Nathaniel D.
14
Sharma, Piyush
14
Balaji, M. S.
13
Griffith, Rachel
13
Grunert, Klaus G.
13
Propper, Carol
13
Gong, Taeshik
12
Jang, Soocheong
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Hyun, Sunghyup Sean
11
Dennis, Charles
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Mitchell, Vincent-Wayne
9
Qu, Hailin
9
Sommer, Martin
9
Verbeke, Wim
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Alan, Sule
8
Ali, Faizan
8
Amin, Muslim
8
Blundell, Richard W.
8
Carlson, Jamie
8
Dubois, Pierre
8
Harun, Ahasan
8
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National Bureau of Economic Research
22
City of London (England) / Corporation
2
Institut for Marketing og Organisation, Aarhus Universitet
2
National Consumer Council
2
National Institute of Economic and Social Research
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Atlanta, Georgia Consumer Panel
1
Books on Demand GmbH <Norderstedt>
1
British Market Research Bureau, ltd
1
Bureau of International Labor Affairs
1
Cambridge University Press
1
Center for Real Estate Studies
1
Centre for Economic Performance
1
Centre for Social and Economic Research on the Global Environment
1
Christian-Albrechts-Universität zu Kiel
1
City of London Gas Consumers' General Committee
1
Committee on Welsh Affairs
1
Conference committees in the United States Congress
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Conservative Political Centre
1
Consumer Council
1
Consumers' Association / Library
1
Consumers' Association Ltd.
1
Department of Labor
1
Deutschland / Bundeswehr / Universität Hamburg
1
England and Wales / Parliament
1
Erasmus Research Institute of Management
1
Europäische Zentralbank
1
Export Council for Europe - E. C. E.
1
Fabian Society
1
Forschungsinstitut zur Zukunft der Arbeit
1
Foundation for Research on Human Behavior
1
Freie Universität Berlin / Zentralinstitut für Sozialwissenschaftliche Forschung
1
Friedrich-Ebert-Stiftung / Abteilung Wirtschafts- und Sozialpolitik
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Commission on Industrial Relations
1
Great Britain / Dept of Prices and Consumer Protection
1
Great Central Gas Consumers' Company
1
Grosbritannien / Welsh Water Authority
1
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Published in...
All
Journal of retailing and consumer services
262
International journal of hospitality management
220
Journal of business research : JBR
145
The journal of services marketing
109
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
79
Journal of travel and tourism marketing
73
The service industries journal
70
Services marketing quarterly
66
International journal of consumer studies
56
Journal of service research : JSR
49
Cogent business & management
47
Psychology & marketing
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
European journal of marketing : EJM
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
37
Asia Pacific journal of marketing and logistics
34
Journal of marketing management : MM
34
Journal of service management
33
Tourism management : research, policies, practice
33
The international journal of bank marketing : IJBM
32
International journal of electronic marketing and retailing : IJEMR
30
International journal of quality and service sciences
28
Journal of air transport management
28
International journal of retail & distribution management
27
International journal of services, economics and management
27
International journal of services and operations management
26
Journal of Services Marketing
25
Journal of consumer behaviour : an international research review
25
Journal of retailing
25
Journal of service research
25
Journal of strategic marketing
25
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of customer behaviour
23
Total quality management & business excellence
23
Marketing intelligence & planning
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
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Source
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ECONIS (ZBW)
5,933
Other ZBW resources
139
BASE
3
RePEc
3
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1
Evaluating consumer perceptions of government services quality
Nasif, Nese
;
Sheng, Xiaojing
;
Chilsen, Joel
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 145-162
Persistent link: https://www.econbiz.de/10012256935
Saved in:
2
Marketing of public services : the impact of Service quality, reputation and consumer engagement on customer perceived value, satisfaction and loyalty
Ayyagari, Madhavi
;
Parahoo, Sanjai
;
Harvey, Heather Lea
- In:
Economic analysis : EA
51
(
2018
)
1/2
,
pp. 60-78
Persistent link: https://www.econbiz.de/10012061744
Saved in:
3
Public services and the quality of life
Michalos, Alex C.
;
Zumbo, Bruno D.
- In:
Social indicators research : an international and …
48
(
1999
)
2
,
pp. 125-156
Persistent link: https://www.econbiz.de/10001421698
Saved in:
4
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
5
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
6
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
Saved in:
7
PSS-ÖB : Strategien zum Umgang mit Umsetzungshemmnissen bei der Einführung von ökoeffizienten Produkt-Service-Systemen in der öffentlichen Beschaffung ; ein Projektbericht im Rahme...
Tisch, Angelika
;
Seebacher, Ulrike
;
Klade, Manfred
; …
-
2008
Persistent link: https://www.econbiz.de/10003784424
Saved in:
8
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
9
Review essay: Citizens, co-producers, customers, clients, captives? : a critical review of consumerism and public services
Jung, Tobias
- In:
Public management review
12
(
2010
)
3
,
pp. 439-446
Persistent link: https://www.econbiz.de/10009516990
Saved in:
10
Customer service
Bürkle, Rainer
- In:
Manual of international marketing
,
(pp. 521-532)
.
2006
Persistent link: https://www.econbiz.de/10003368633
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