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Does trust in the bank build trust in its technology-based channels?
Dimitriadis, Sergios; Kyrezis, Nikolaos - In: Journal of financial services marketing : JFSM 13 (2008/09) 1, pp. 28-38
Persistent link: https://www.econbiz.de/10003806429
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Customer efficiency, channel usage, and firm performance in retail banking
Xue, Mei; Hitt, Lorin M.; Harker, Patrick T. - In: Manufacturing & service operations management : M & SOM 9 (2007) 4, pp. 535-558
Persistent link: https://www.econbiz.de/10003578707
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Elektronische versus traditionelle Distributionswege für Bankdienstleistungen - konzeptionelle Grundlagen und empirische Analysen anhand von Kundenpräferenzen
Benkenstein, Martin; Holtz, Michael; Stuhldreier, Uwe - In: Electronic Services, (pp. 669-691). 2002
Persistent link: https://www.econbiz.de/10001652849
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Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
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E-Banking im Privatkundengeschäft : eine Analyse strategischer Handlungsfelder
Stein, Johann Heinrich von (ed.);  … - 2002
Persistent link: https://www.econbiz.de/10001631286
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Essays on retail financial services
Gleisner, Fabian - 2009
Persistent link: https://www.econbiz.de/10003823675
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Die Rolle von Banken im Electronic Business : Trustmediation als strategische Basis
Kiefer, Tobias - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001621030