//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service Engineering mittels Se...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Service quality
6,520
Dienstleistungsqualität
6,337
Relationship marketing
5,611
Beziehungsmarketing
5,572
Konsumentenverhalten
5,566
customer satisfaction
1,295
Satisfaction
1,104
Customer service
1,074
Service innovation
1,045
Job satisfaction
1,027
Online-Handel
1,027
Arbeitszufriedenheit
1,025
Online retailing
1,024
Kundenservice
1,016
Qualitätsmanagement
945
Quality management
919
Urlaubsverhalten
879
Holiday behaviour
878
Dienstleistungssektor
847
Service industry
835
Electronic Commerce
834
E-commerce
815
Emotion
804
Beschwerdemanagement
781
Complaint management
779
Dienstleistungsinnovation
750
Innovation
748
Vertrauen
720
Confidence
719
Einzelhandel
696
Retail trade
691
Tourism
687
Brand image
674
Hotel industry
672
Hotellerie
668
Markenimage
667
Tourismus
664
more ...
less ...
Online availability
All
Undetermined
3,149
Free
951
Type of publication
All
Article
5,047
Book / Working Paper
674
Journal
4
Type of publication (narrower categories)
All
Article in journal
4,762
Aufsatz in Zeitschrift
4,762
research-article
139
Aufsatz im Buch
114
Book section
114
Hochschulschrift
83
Graue Literatur
79
Non-commercial literature
79
Thesis
59
Arbeitspapier
47
Conference paper
47
Konferenzbeitrag
47
Working Paper
47
Collection of articles of several authors
14
Sammelwerk
14
Aufsatzsammlung
13
Konferenzschrift
10
Bibliografie enthalten
8
Bibliography included
8
conceptual-paper
8
Case study
5
Collection of articles written by one author
5
Fallstudie
5
Sammlung
5
review-article
5
Ratgeber
4
non-article
4
Conference proceedings
3
Bibliografie
2
Guidebook
2
case-report
2
viewpoint
2
Amtliche Publikation
1
Company information
1
Fallstudiensammlung
1
Firmeninformation
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
more ...
less ...
Language
All
English
5,596
German
124
French
3
Undetermined
2
Author
All
Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Gustafsson, Anders
15
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Wu, Luorong
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Huber, Frank
11
Keiningham, Timothy
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
McColl-Kennedy, Janet R.
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
Verhoef, Peter C.
9
more ...
less ...
Institution
All
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Europäische Kommission / Gemeinsame Forschungsstelle
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
320
International journal of hospitality management
189
Journal of business research : JBR
153
The journal of services marketing
103
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
56
The service industries journal
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of service management
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Services Marketing
33
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of the Academy of Marketing Science
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
International journal of retail & distribution management
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
Marketing intelligence & planning
24
more ...
less ...
Source
All
ECONIS (ZBW)
5,560
Other ZBW resources
162
BASE
2
RePEc
1
Showing
1
-
10
of
5,725
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service innovation : building a sustainable competitive advantage in higher education
Boon Liat Cheng
;
Cham Tat Huei
;
Dent, Michael M.
; …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 289-309
Persistent link: https://www.econbiz.de/10012178948
Saved in:
2
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
3
Introducing a sensemaking perspective to the service experience
Kemppainen, Tiina
;
Uusitalo, Outi
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10013190894
Saved in:
4
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
5
Effects of service innovation in cultural parks on customer satisfaction
Lin, Shang-Ping
;
Wang, Chuan-Chung
;
Huang, Pi-Yun
- In:
Acta oeconomica : periodical of the Hungarian Academy …
64
(
2014
),
pp. 151-164
Persistent link: https://www.econbiz.de/10010474461
Saved in:
6
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
7
Impact of Green IS, service innovation and customer experience in influencing customer satisfaction and environmental performance
Mihardjo, Leonardus W. Wasono
;
Sasmoko, Sasmoko
; …
- In:
International Journal of Energy Economics and Policy : IJEEP
9
(
2019
)
6
,
pp. 379-385
Persistent link: https://www.econbiz.de/10012427714
Saved in:
8
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
9
Global online entrepreneurship and the impact of innovation on brands
Krom, Ipek
- In:
Emerging Markets Journal : EMAJ
5
(
2015
)
2
,
pp. 79-89
Persistent link: https://www.econbiz.de/10011492467
Saved in:
10
Corporate social responsibility and service innovation on customer loyalty : an empirical investigation in wealth management services
Yeh, Ying-Pin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 823-839
Persistent link: https://www.econbiz.de/10011456319
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->