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Just small talk? : the impact of interpersonal interaction in virtual web communities on new-product adoption

Botzenhardt, Achim Harald; Heinrich, Daniel; Campbell, … - In: International journal of internet marketing and … 8 (2013) 2, pp. 86-101

Persistent link: https://www.econbiz.de/10010394720

Passive innovation resistance : a conservative consumer perspective

Van Tonder, Estelle - In: European business review : EBR ; the official journal … 29 (2017) 6, pp. 642-663

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An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants

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Service recovery: Impact on satisfaction and intentions

Spreng, Richard A.; Harrell, Gilbert D.; Mackoy, Robert D. - In: Journal of Services Marketing 9 (1995) 1, pp. 15-23

Examines the relative importance of service recovery in determining overall satisfaction and behavioral intentions. Recommendations include suggestions for implementing a service recovery program and for encouraging dissatisfied customers to complain.

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The effects of fear appeal : a moderating role of culture and message type

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Values, schemas, and norms in the culture-behavior nexus : a situated dynamics framework

Leung, Kwok; Morris, Michael W. - In: Journal of international business studies : JIBS ; an … 46 (2015) 9, pp. 1028-1050

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Conditions for attitudes towards native culture, religion and church and religiously motivated ethics

Czerniawska, Mirosława; Szydło, Joanna - In: European research studies 23 (2020) 4, pp. 123-134

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Assessing the psychometric properties of Hofstede's versus Schwartz's cultural values of Chinese customers

Zhang, Mengxia; Chebat, Jean-Charles; Zourrig, Haithem - In: Journal of international consumer marketing 24 (2012) 5, pp. 304-319

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Development and validation of an emic scale to measure ad-evoked nostalgia in France

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Does culture affect sentiments expressed in cruise tours' eWOM?

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