Similar Search Results

The differential processing of product category and noncomparable choice alternatives

Johnson, Michael D. - In: Journal of consumer research : JCR ; an … 16 (1989) 3, pp. 300-309

Persistent link: https://www.econbiz.de/10001098568

Customer satisfaction in a global economy : challenges for the automobile industry

Johnson, Michael D. - In: Automobilmarktforschung : Nutzenorientierung von …, (pp. 1-14). 1996

Persistent link: https://www.econbiz.de/10001293682

Achieving customer satisfaction, loyalty, and retention through strategic alignment

Johnson, Michael D. - In: Customer retention in the automotive industry : …, (pp. 117-139). 1997

Persistent link: https://www.econbiz.de/10001299163

Decision processing and product comparability : a theory of strategy selection

Johnson, Michael D. - 1983

Persistent link: https://www.econbiz.de/10000811062

Cognitive and affective identification: exploring the links between different forms of social identification and personality with work attitudes and behavior

Johnson, Michael D.; Morgeson, Frederick P.; Hekman, … - In: Journal of organizational behavior : OB ; the internat. … 33 (2012) 8, pp. 1142-1167

Persistent link: https://www.econbiz.de/10009673731

Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans

Johnson, Michael D. - In: Journal of economic psychology : research in economic … 17 (1996) 2, pp. 163-182

Persistent link: https://www.econbiz.de/10001204998

Differentiation as a basis for explaining customer satisfaction across industries

Fornell, Claes - In: Journal of economic psychology : research in economic … 14 (1993) 4, pp. 681-696

Persistent link: https://www.econbiz.de/10001161944

The complex relationship between customer satisfaction and loyalty for automobiles

Auh, Seigyoung - In: Customer retention in the automotive industry : …, (pp. 141-166). 1997

Persistent link: https://www.econbiz.de/10001299162

Customer Retention in the Automotive Industry : Quality, Satisfaction and Loyalty

Johnson, Michael D. (ed.); Herrmann, Andreas (ed.); … - 1997

1 An Introduction to Quality, Satisfaction, and Retention-Implications for the Automotive Industry -- 2 Linking Satisfaction to Design-A Key to Success for Volvo -- 3 Improved Customer Satisfaction Is Volvo Priority -- 4 Design of Lines as a Product-Policy Variant to Retain Customers in the...

Persistent link: https://www.econbiz.de/10013522276

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system

Johnson, Michael D.; Gustafsson, Anders - 2000 - 1. ed.

Persistent link: https://www.econbiz.de/10013531596