Heslop, Louise A.; Lu, Irene R.R.; Cray, David - In: International Marketing Review 25 (2008) 4, pp. 354-378
Purpose – The purpose of this paper is to propose and test a longitudinal country‐people image effect model involving a significant negative international incident between countries; study how such a model changes over time; and study the extent of image recovery in terms of how the offending...