Mourali, Mehdi; Laroche, Michel; Pons, Frank - In: Journal of Services Marketing 19 (2005) 3, pp. 164-173
Purpose – Interpersonal influences play a major role in shaping consumer choice decisions. This is particularly evident in the case of services, where intangibility and variability add to the decision difficulty. While all consumers are susceptible to interpersonal influence, people differ in...