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Online review antecedents of trust, purchase, and recommendation intention : a simulation-based experiment for hotels and AirBnBs
Furner, Christopher P.; Drake, John R.; Zinko, Robert; … - In: Journal of internet commerce 21 (2022) 1, pp. 79-103
Persistent link: https://www.econbiz.de/10012801987
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The influence of reviewer and consumer congruence in online word-of-mouth transactions
Furner, Christopher P.; Yoon, Tom E.; Zinko, Robert; … - In: Journal of electronic commerce in organizations : the … 19 (2021) 3, pp. 1-15
Persistent link: https://www.econbiz.de/10012605342
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A picture is worth a thousand words : how images influence information quality and information load in online reviews
Zinko, Robert; Stolk, Paul; Furner, Zhan; Almond, Brad - In: Electronic markets : EM ; the international journal of … 30 (2020) 4, pp. 775-789
Persistent link: https://www.econbiz.de/10012419597
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Electronic word-of-mouth and information overload in an experiential service industry
Furner, Christopher Paul; Zinko, Robert; Zhu, Zhen - In: Journal of service theory and practice : JSTP 26 (2016) 6, pp. 788-810
Persistent link: https://www.econbiz.de/10011599236
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The roles of consumer entitlement, persuasion knowledge, and perceived product knowledge on perceptions of sales pressure
Zboja, James J.; Brudvig, Susan; Laird, Mary Dana; … - In: Journal of marketing theory and practice : JMTP 29 (2021) 4, pp. 435-447
Persistent link: https://www.econbiz.de/10012607669