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Sales Suppression as a Service (SSaaS) & the Apple Store Solution
Ainsworth, Richard Thompson - 2019
The problem of sales suppression fraud is estimated to cost state and local governments $20 billion annually ($2 billion in New York restaurants alone). Modern sales suppression (skimming) is carried out with technology (Zappers and Phantom-ware). Nine undercover sting operations in and around...
Persistent link: https://www.econbiz.de/10012904868
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When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.; Folse, Judith Anne Garretson; Black, … - In: Journal of service research : JSR 19 (2016) 3, pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
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Effect of sales on brand loyalty
Huang, Rui (contributor); Perloff, Jeffrey M. (contributor);  … - 2006
Persistent link: https://www.econbiz.de/10003718953
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The ties that buy : the role of interfirm social contagion across customer accounts
Bowler, Wm. Matthew; Dahlstrom, Robert; Seevers, Matthew T. - In: The journal of personal selling & sales management : JPSSM 31 (2011) 1, pp. 7-20
Persistent link: https://www.econbiz.de/10008856949
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Exploring source effects for online sales outcoumes: the role of avatar-buyer similarity
Pentina, Iryna; Taylor, David G. - In: Journal of customer behaviour 9 (2010) 2, pp. 135-150
Persistent link: https://www.econbiz.de/10003989250
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Effects of sales on brand loyalty
Huang, Rui (contributor); Perloff, Jeffrey M. (contributor);  … - In: Journal of agricultural & food industrial organization 4 (2006) 1, pp. 1-24
Persistent link: https://www.econbiz.de/10003558370
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Salespeople's influence on consumers' and business buyers' goals and wellbeing
Sujan, Harish - In: The Oxford handbook of strategic sales and sales management, (pp. 403-425). 2011
Persistent link: https://www.econbiz.de/10008991464
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The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven; Kolberg, Anika; Haumann, Till; Wieseke, Jan - In: Journal of service research : JSR 18 (2015) 4, pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
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How salesperson perceptions of customers' pro-social behaviors help drive salesperson performance
Shannahan, Rachelle J.; Bush, Alan J.; Shannahan, Kirby … - In: Industrial marketing management : the international … 51 (2015), pp. 100-114
Persistent link: https://www.econbiz.de/10011422779
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How salespersons induce trust between consumers and retailers : the case of French well-being stores
Abbes, Molka; Goudey, Alain - In: International journal of retail & distribution management 43 (2015) 12, pp. 1104-1125
Persistent link: https://www.econbiz.de/10011431946