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Consumer behaviour
Relationship marketing
26,201
Beziehungsmarketing
25,527
Qualitätsmanagement
16,856
Quality management
15,176
Konsumentenverhalten
9,142
Service quality
6,171
Dienstleistungsqualität
6,154
Customer satisfaction
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Kundenzufriedenheit
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Theorie
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3,638
Brand management
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2,549
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2,082
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2,081
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1,964
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1,941
Marketing management
1,925
Brand image
1,908
Markenimage
1,904
United States
1,895
Electronic Commerce
1,820
Product quality
1,819
Produktqualität
1,819
E-commerce
1,777
Online-Marketing
1,606
Internet marketing
1,589
Kundenwert
1,496
Kundenintegration
1,480
Customer integration
1,479
Customer value
1,469
Supply chain
1,432
Vertrauen
1,427
Lieferkette
1,425
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Han, Heesup
40
Hollebeek, Linda D.
34
Mattila, Anna S.
29
Verhoef, Peter C.
26
Kumar, V.
24
Loureiro, Sandra Maria Correia
23
Huber, Frank
20
Rather, Raouf Ahmad
20
Klaus, Philipp
19
Prentice, Catherine
19
Bang, Nguyen
18
Ahn, Jiseon
17
Usman, Osly
17
Grewal, Dhruv
16
Khan, Imran
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So, Kevin Kam Fung
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Gil Saura, Irene
15
Herrmann, Andreas
15
Lemon, Katherine N.
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Mittal, Vikas
15
Schramm-Klein, Hanna
15
Swoboda, Bernhard
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Wangenheim, Florian von
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Wong, IpKin Anthony
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Balaji, M. S.
14
Foscht, Thomas
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Gustafsson, Anders
14
Hyun, Sunghyup Sean
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Japutra, Arnold
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Quach, Sara
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Sesé, F. Javier
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Veloutsou, Cleopatra
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Aksoy, Lerzan
13
Blut, Markus
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Das, Gopal
13
Evanschitzky, Heiner
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McDonald, Heath
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Rahman, Zillur
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Sreejesh, S.
13
Tanford, Sarah
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American Marketing Association
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Springer Fachmedien Wiesbaden
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IGI Global
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Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
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AMA Summer Academic Conference <2023, San Francisco, Calif.>
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
Bertelsmann Stiftung
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Christian-Albrechts-Universität zu Kiel / Institut für Agrarökonomie
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Customs Co-operation Council
1
Deutschland / Bundeswehr / Universität Hamburg
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Edward Elgar Publishing
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Eric Cuvillier <Firma>
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European Association of Agricultural Economists
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European Marketing Academy
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Fraunhofer-Informationszentrum Raum und Bau
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Friedrich-Schiller-Universität Jena
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Gesellschaft für Ökologische Kommunikation mbH
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GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
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Graduate School of Business Administration
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Haufe-Lexware GmbH & Co. KG
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INSEAD
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Logos Verlag Berlin
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MultiPart Garantie AG
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MultiPart Garantie AG <Ringsheim>
1
NetLibrary, Inc
1
OECD
1
Organisation for Economic Co-Operation and Development
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
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Journal of retailing and consumer services
461
Journal of business research : JBR
362
International journal of hospitality management
170
The journal of services marketing
120
The journal of product & brand management
97
The journal of brand management : an international journal
83
Journal of the Academy of Marketing Science
82
Cogent business & management
76
Psychology & marketing
75
Journal of hospitality marketing & management
73
International journal of contemporary hospitality management
72
Asia Pacific journal of marketing and logistics
69
Journal of retailing
69
Journal of travel and tourism marketing
69
Journal of strategic marketing
66
The service industries journal
65
Industrial marketing management : the international journal for industrial and high-tech firms
58
Marketing intelligence & planning
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Journal of service management
56
The international review of retail, distribution and consumer research
55
Journal of marketing
52
European journal of marketing : EJM
51
Services marketing quarterly
51
Tourism management : research, policies, practice
50
International journal of retail & distribution management
49
Journal of service research : JSR
49
International journal of internet marketing and advertising : IJIMA
48
International journal of electronic marketing and retailing : IJEMR
47
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
44
International journal of retail and distribution management
43
The international journal of bank marketing : IJBM
41
Service business
40
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
39
SpringerLink / Bücher
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
37
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
36
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
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ECONIS (ZBW)
9,132
Other ZBW resources
44
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1
Servicequalität und Kundenorientierung im öffentlichen Sektor : eine Untersuchung personenbezogener Dienstleistungen
Koci, Martin
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003148666
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2
Kundenorientierte Qualitätsdimensionen der Anlageberatungsdienstleistung : ein aktivierungstheoretisch motiviertes Instrumentarium zur Operationalisierung kundenorientierter Qualit...
Holzapfel, Bernd
-
1998
Persistent link: https://www.econbiz.de/10001399084
Saved in:
3
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
4
Understanding the formation process of negative customer engagement behaviours : a quantitative and qualitative interpretation
Zang, Luning
;
Liu, Yuying
;
Sun, Xiaojing
;
Wen, Decheng
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 170-201
Persistent link: https://www.econbiz.de/10014513347
Saved in:
5
Built to last : relationship quality management for season ticket holders
Lee, Mi Ae
;
Kunkel, Thilo
;
Funk, Daniel C.
;
Karg, Adam
; …
- In:
European Sport management quarterly : ESMQ
20
(
2020
)
3
,
pp. 364-384
Persistent link: https://www.econbiz.de/10012256487
Saved in:
6
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
7
On integrating multiple type of preferences into competitive analyses of customer requirements in product planning
Li, Yan-lai
;
Tang, Jia-fu
;
Chin, Kwai Sang
;
Luo, Xing-gang
- In:
International journal of production economics
139
(
2012
)
1
,
pp. 168-179
Persistent link: https://www.econbiz.de/10009572688
Saved in:
8
Product quality and customer benefit
Blecharz, Pavel
;
Stverkova, Hana
-
2011
Persistent link: https://www.econbiz.de/10009266783
Saved in:
9
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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10
Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.
;
Aulōnitēs, Geōrgios I.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
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