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This paper investigates the meaning and role of sustainability in retailing from the consumer perspective, aiming to identify a set of main themes on which retailers can promote their sustainability strategies. Nine key themes emerging from literature have been used to rate 9 leading retailers...
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Purpose – The main research question of the paper is to determine whether technology nowadays is overcome by customer preferences and needs. In particular, the role of the brand is to be analysed with respect to its influence in shifting customer preferences from the technical performances...
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