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Effects of confidence and social benefits on consumers' extra-role and in-role behaviors : a social identity and social exchange perspective
Utkarsh; Gupta, Roopak Kumar - In: Journal of retailing and consumer services 65 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013169566
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Impact of CSR perceptions on workers' innovative behaviour : exploring the social exchange process and the role of perceived external prestige
Gaudêncio, Pedro; Coelho, Arnaldo; Ribeiro, Neuza - In: World review of entrepreneurship, management and … 15 (2019) 1/2, pp. 151-173
Persistent link: https://www.econbiz.de/10012027575
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Self-determined feedback seeking : the role of perceived supervisor autonomy support
Beenen, Gerard; Pichler, Shaun; Levy, Paul E. - In: Human resource management 56 (2017) 4, pp. 555-569
Persistent link: https://www.econbiz.de/10011744861
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Frontline employees' performance in the financial services industry : the significance of trust, empathy and consumer orientation
Raza, Basharat; Onge, Sylvie St.; Ali, Muhammad - In: International journal of bank marketing 41 (2023) 3, pp. 527-549
Persistent link: https://www.econbiz.de/10014267103
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Behavioral approaches to contract theory and corporate finance
Malmendier, Ulrike - 2002
Persistent link: https://www.econbiz.de/10001717876
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How does service climate influence hotel employees' brand citizenship behavior? : a social exchange and social identity perspective
Hung Trong Hoang - In: Australasian marketing journal : AMJ ; official journal … 30 (2022) 1, pp. 51-59
Persistent link: https://www.econbiz.de/10012698521
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Impact of electronic word of mouth on customers' buying intention considering trust as a mediator : a SEM approach
Mahmud, Md. Shahed; Islam, Md. Nazmul; Ali, Md. Rostam; … - In: Global business review 25 (2024) 2_suppl, pp. 184S-198S
Persistent link: https://www.econbiz.de/10014634289
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Managing customer citizenship behaviour : the moderating roles of employee responsiveness and organizational reassurance
Tung, Vincent Wing Sun; Chen, Po-Ju; Schuckert, Markus - In: Tourism management : research, policies, practice 59 (2017), pp. 23-35
Persistent link: https://www.econbiz.de/10011642550
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Employee brand love and love behaviors : perspectives of social exchange and rational choice
Wang, Yao-Chin; Ryan, Bill; Yang, Chu-En - In: International journal of hospitality management 77 (2019), pp. 458-467
Persistent link: https://www.econbiz.de/10011988681
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Customer injustice and service employees' customer-oriented citizenship behavior : a social exchange perspective
Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of organizational behavior : OB ; the … 44 (2023) 3, pp. 421-440
Persistent link: https://www.econbiz.de/10014280134