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Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin; Solnet, David; Okimoto, Tyler G. - In: The journal of services marketing 37 (2023) 7, pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
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Examining the linkages between employee brand love, affective commitment, positive word-of-mouth, and turnover intentions : a social identity theory perspective
Mittal, Shweta; Gupta, Vishal; Motiani, Manoj - In: IIMB management review 34 (2022) 1, pp. 7-17
Persistent link: https://www.econbiz.de/10014266971
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Emotional culture of joy and happiness at work as a facet of wellbeing : a mediation of psychological safety and relational attachment
Aboramadan, Mohammed; Kundi, Yasir Mansoor - In: Personnel review 52 (2023) 9, pp. 2133-2152
Persistent link: https://www.econbiz.de/10014428570
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Unpacking psychological ownership : how transactional and transformational leaders motivate ownership
Guarana, Cristiano L.; Avolio, Bruce J. - In: Journal of leadership & organizational studies : JLOS 29 (2022) 1, pp. 96-114
Persistent link: https://www.econbiz.de/10012800260
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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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Relational models and engagement : an attachment theory perspective
Byrne, Zinta S.; Albert, Lumina; Manning, Steven; … - In: Journal of managerial psychology 32 (2017) 1, pp. 30-44
Persistent link: https://www.econbiz.de/10011694642
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Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven; Dixon, Sonoma - In: Journal of air transport management 113 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
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Juggling work and home selves : low identity integration feels less authentic and increases unethicality
Ebrahimi, Mahdi; Kouchaki, Maryam; Patrick, Vanessa M. - In: Organizational behavior and human decision processes : … 158 (2020), pp. 101-111
Persistent link: https://www.econbiz.de/10012294597
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Why do donors donate? : examining the effects of organizational identification and identity salience on the relationships among satisfaction, loyalty, and donation behavior
Boenigk, Silke; Helmig, Bernd - In: Journal of service research : JSR 16 (2013) 4, pp. 533-548
Persistent link: https://www.econbiz.de/10010203502
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Consumer identification and oppositional organizational identities
Davis, Daniel J.; Scheaf, David J.; Williams, Eleanor B. - In: International journal of organization theory and behavior 22 (2019) 3, pp. 278-295
Persistent link: https://www.econbiz.de/10012109857