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Frequency of CRM implementatio...
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Consumer behaviour
Konsumentenverhalten
16
Beziehungsmarketing
12
Relationship marketing
12
Salespeople
11
Verkaufspersonal
11
Kaufleute
9
Merchants
9
South Korea
8
Südkorea
8
USA
8
Selling
7
Customer satisfaction
6
Ethics
6
Marketing
6
Marketing management
6
Verkauf
6
Ethik
5
Iran
5
Kundenzufriedenheit
5
Marketingmanagement
5
United States
5
B-to-B-Marketing
4
Business ethics
4
Business-to-business marketing
4
Cultural values
4
Einzelhandel
4
Lieferantenmanagement
4
Motivation
4
Retail trade
4
Sales management
4
Supplier relationship management
4
Unternehmensethik
4
Absatz
3
Brand management
3
Business‐to‐business marketing
3
Distribution channel
3
Expectation
3
Internal communication
3
International marketing
3
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12
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2
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17
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16
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16
research-article
1
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English
17
Author
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Dubinsky, Alan J.
12
Kim, Molan
4
Karami, Masoud
3
Rippé, Cindy B.
3
Chaiy, Seoil
2
Olfati, Omid
2
Park, Jeong Eun
2
Thompson, Scott A.
2
Weisfeld-Spolter, Suri
2
Aiken, K. Damon
1
Arndt, Aaron D.
1
Balas, Ayse N.
1
Castro, Iana A.
1
Choi, Sanghak
1
Hale, Dena
1
Huang, W. Y.
1
Jackson, Larry
1
Kim, Sang Yong
1
Lacey, Russell
1
Lee, Seung Min
1
Lee, Sungho
1
Lee, Yun Jung
1
Loveland, James M.
1
Luo, Jieqiong
1
Maleki, Mohamad Mehdi
1
Ngamsiriudom, Waros
1
Nguyen, Thuy
1
Nguyen, Thuy D.
1
Paswan, Audhesh
1
Pelton, Lou
1
Shao, Chris Y.
1
Shin, Sohyoun
1
Smith, Brent
1
Smith, Keith Marion
1
Thakkar, Maneesh
1
Tran, Ellie
1
Yoo, Je Eun
1
Yurova, Yuliya
1
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The international journal of business science & applied management : IJBSAM
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of retail & distribution management
1
Journal of Islamic Marketing
1
Journal of Islamic marketing : JIMA
1
Journal of business research : JBR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of internet commerce
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
16
Other ZBW resources
1
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1
Frequency of CRM implementation activities : a customer-centric view
Kim, Molan
;
Park, Jeong Eun
;
Dubinsky, Alan J.
;
Chaiy, Seoil
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 83-93
Persistent link: https://www.econbiz.de/10009568254
Saved in:
2
"Made in" versus "shipped from" : country-of-delivery-origin effects and the role of perceived risk
Shin, Sohyoun
;
Lee, Sungho
;
Aiken, K. Damon
;
Chaiy, Seoil
- In:
Journal of internet commerce
11
(
2012
)
1/4
,
pp. 187-207
Persistent link: https://www.econbiz.de/10009703939
Saved in:
3
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
4
Community participation and consumer-to-consumer helping : does participation in third party-hosted communities reduce one’s likelihood of helping?
Thompson, Scott A.
;
Kim, Molan
;
Smith, Keith Marion
- In:
Journal of marketing research : JMR
53
(
2016
)
2
,
pp. 280-295
Persistent link: https://www.econbiz.de/10011485356
Saved in:
5
Impact of visual information on online consumer review behavior : evidence from a hotel booking website
Kim, Molan
;
Lee, Seung Min
;
Choi, Sanghak
;
Kim, Sang Yong
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012502720
Saved in:
6
Consumer communities do well, but will they do good? : a study of participation in distributed computing projects
Thompson, Scott A.
;
Kim, Molan
;
Loveland, James M.
; …
- In:
Journal of interactive marketing : a quarterly …
37
(
2017
),
pp. 32-43
Persistent link: https://www.econbiz.de/10011658341
Saved in:
7
Cultural values and consumers' expectations and perceptions of service encounter quality
Karami, Masoud
;
Maleki, Mohamad Mehdi
;
Dubinsky, Alan J.
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
1
,
pp. 2-26
Persistent link: https://www.econbiz.de/10011563845
Saved in:
8
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
9
Selling in an asymmetric retail world : perspectives from India, Russia, and the US on buyer-seller information differential, perceived adaptive selling, and purchase intention
Rippé, Cindy B.
;
Weisfeld-Spolter, Suri
;
Dubinsky, Alan J.
- In:
The journal of personal selling & sales management : JPSSM
36
(
2016
)
4
,
pp. 344-362
Persistent link: https://www.econbiz.de/10011629742
Saved in:
10
Lonely consumers and their friend the retail salesperso
Rippé, Cindy B.
;
Smith, Brent
;
Dubinsky, Alan J.
- In:
Journal of business research : JBR
92
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011925320
Saved in:
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