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Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria

Izogo, Ernest Emeka; Reza, Abdi; Ogba, Ike-Elechi; … - In: African journal of economic and management studies : AJEMS 8 (2017) 2, pp. 186-204

Persistent link: https://www.econbiz.de/10011734900

An empirical assessment the deterrents of online shopping acceptance in Nigeria

Izogo, Ernest Emeka - In: African journal of business and economic research : AJBER 7 (2012) 2/3, pp. 135-154

Persistent link: https://www.econbiz.de/10009707822

Structural equation test of relationship quality : repurchase intention - willingness to recommend framework in retail banking

Izogo, Ernest Emeka - In: International journal of emerging markets 11 (2016) 3, pp. 374-394

Persistent link: https://www.econbiz.de/10011588174

Customer loyalty in telecom service sector : the role of service quality and customer commitment

Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36

Persistent link: https://www.econbiz.de/10011648817

Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case

Izogo, Ernest Emeka - In: International journal of quality & reliability management 33 (2016) 6, pp. 747-768

Persistent link: https://www.econbiz.de/10011591125

An empirical assessment of customer switching behavior in the Nigerian telecom industry

Izogo, Ernest Emeka - In: African journal of business and economic research : AJBER 8 (2013) 1, pp. 61-82

Persistent link: https://www.econbiz.de/10009783121

Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?

Izogo, Ernest Emeka - In: Journal of retailing and consumer services 23 (2015), pp. 107-117

Persistent link: https://www.econbiz.de/10010503921

Examining the impact of value-driven social media content strategies and product type on social media behavioural engagement : evidence from Nigeria

Izogo, Ernest Emeka; Eze, Austin Chinonso; Mpinganjira, … - In: Digital Business in Africa : Social Media and Related …, (pp. 97-126). 2022

Persistent link: https://www.econbiz.de/10013282693

Somewhat pushy but effective : the role of value-laden social media digital content marketing (VSM-DCM) for search and experience products

Izogo, Ernest Emeka; Mpinganjira, Mercy - In: Journal of research in interactive marketing : … 16 (2022) 3, pp. 365-383

Persistent link: https://www.econbiz.de/10013286431

Understanding drivers of self-service technologies (SSTs) satisfaction and marketing bottom lines : evidence from Nigeria

Ugwuanyi, Chidera C.; Oraedu, Chukwunonso; Ifediora, … - 2022

Whilst self-service technologies (SSTs) are novel and evolving, they have rapidly grown popular across various retail service settings. Having been introduced into the Nigerian banking space, the level of customers' satisfaction from the system is still unknown given that it has disrupted the...

Persistent link: https://www.econbiz.de/10013186801