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~subject:"Consumer behaviour"
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Consumer behaviour
Salespeople
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Verkaufspersonal
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Relationship marketing
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Beziehungsmarketing
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Customer satisfaction
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Kundenzufriedenheit
6
Selling
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Verkauf
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Dienstleistungsqualität
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Einzelhandel
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Marketing management
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Marketingmanagement
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Retail trade
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Service quality
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Arbeitsverhalten
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Communication
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Firm performance
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Internal communication
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Interne Kommunikation
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Leistungsmotivation
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Lieferantenmanagement
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Narrative Methode
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Narrative method
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Supplier relationship management
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United States
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Unternehmenserfolg
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Work behaviour
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Work motivation
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Arbeitszufriedenheit
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B-to-B-Marketing
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Brand
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Brand image
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Brand management
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Business-to-business marketing
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Cause-Related Marketing
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Cause-related marketing
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Customer loyalty
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Jung, Jin Ho
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Yoo, Jay Jaewon
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Flaherty, Karen E.
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Liu, Jing
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Journal of business research : JBR
2
International journal of hospitality management
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Service business
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ECONIS (ZBW)
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The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
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2
Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho
;
Yoo, Jay Jaewon
- In:
Service business
11
(
2017
)
1
,
pp. 117-139
Persistent link: https://www.econbiz.de/10011722674
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3
Investigating firm level drivers of salesperson brand identification
Allison, Lee
;
Flaherty, Karen E.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 154-169
Persistent link: https://www.econbiz.de/10012417335
Saved in:
4
A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing
;
Washburn, Isaac
;
Qu, Hailin
- In:
International journal of hospitality management
79
(
2019
),
pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
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