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Consumers' emotional responses...
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Consumer behaviour
Konsumentenverhalten
39
Hotel industry
24
Hotellerie
24
USA
24
United States
24
Customer satisfaction
21
Kundenzufriedenheit
20
Dienstleistungsqualität
16
Service quality
16
China
15
Emotion
12
Hospitality industry
11
Beziehungsmarketing
10
Customer service
10
Gastgewerbe
10
Gastronomie
10
Kundenservice
10
Relationship marketing
10
Restaurant industry
10
Beschwerdemanagement
8
Complaint management
8
Holiday behaviour
8
Hospital
8
Krankenhaus
8
Urlaubsverhalten
8
Job satisfaction
7
Arbeitsverhalten
6
Commodity derivative
6
Rohstoffderivat
6
Work behaviour
6
Arbeitszufriedenheit
5
Brand management
5
Hotels
5
Markenführung
5
Services marketing
5
Tourism employees
5
Tourism marketing
5
Tourismusberufe
5
Tourismusmarketing
5
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Undetermined
20
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Article
40
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Article in journal
39
Aufsatz in Zeitschrift
39
research-article
1
Language
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English
40
Author
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Miao, Li
25
Magnini, Vincent P.
13
Wei, Wei
8
Kim, Seontaik
4
Mattila, Anna S.
4
Adler, Howard
3
Cai, Liping A.
3
Huang, Zhuowei
3
Karande, Kiran
3
Kim, Insin
3
Lehto, Xinran Y.
3
Almanza, Barbara
2
Behnke, Carl
2
Fu, Xiaoxiao
2
Hyun, Sunghyup Sean
2
Kim, Dohee
2
Singal, Manisha
2
Aattila, Anna S.
1
Anaya, Gerardo Joel
1
Baker, Melissa A.
1
Chen, Chihchien
1
Davis, Eric A.
1
Fan, Alei
1
Hanks, Lydia
1
Im, Jinyoung
1
Jang, Yisak
1
Jeon, Sang Mi
1
Jiang, Ting
1
Kim, Gaeul
1
Kim, Hyelin
1
Kim, Peter Beomcheol
1
Kim, Sungeun
1
Kuo, Pei-jou
1
Lee, Bo-youn
1
Line, Nathaniel D.
1
Lu, Ying
1
McGehee, Nancy Gard
1
Mi Jeon, Sang
1
Miller, Todd
1
Moon, Hyoungeun
1
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International journal of hospitality management
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
3
Journal of revenue and pricing management
2
Journal of travel and tourism marketing
2
International Journal of Contemporary Hospitality Management
1
Journal of business research : JBR
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
39
Other ZBW resources
1
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1
The influences of restaurant menu font style, background color, and physical weight on consumers' perceptions
Magnini, Vincent P.
;
Kim, Seontaik
- In:
International journal of hospitality management
53
(
2016
),
pp. 42-48
Persistent link: https://www.econbiz.de/10011442998
Saved in:
2
The impacts of descriptive food names on consumer impressions
Kim, Seontaik
;
Magnini, Vincent P.
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012293878
Saved in:
3
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
4
Guilty pleasure or pleasurable guilt? : affective experience of impulse buying in hedonic-driven consumption
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
1
,
pp. 79-101
Persistent link: https://www.econbiz.de/10008909472
Saved in:
5
Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li
- In:
International journal of hospitality management
39
(
2014
),
pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
Saved in:
6
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
7
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
8
Customer engagement behaviors and hotel responses
Wei, Wei
;
Miao, Li
;
Huang, Zhuowei
- In:
International journal of hospitality management
33
(
2013
),
pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
Saved in:
9
The hedonic value of hospitality consumption : evidence from spring break experiences
Miao, Li
;
Lehto, Xinran Y.
;
Wei, Wei
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 99-121
Persistent link: https://www.econbiz.de/10010358257
Saved in:
10
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
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