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An Empirical Study of E-Servic...
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Consumer behaviour
China
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Service quality
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Dienstleistungsqualität
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Han, Heesup
35
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
18
Chan, Kara
17
McColl-Kennedy, Janet R.
15
Sharma, Piyush
15
Wang, Cheng Lu
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
13
Wang, Ying
13
Wong, IpKin Anthony
13
Gong, Taeshik
12
Hung, Kam
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Hsu, Cathy H. C.
11
Hu, Wuyang
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Jang, Soocheong
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Park, Jungkun
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Propper, Carol
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Yang, Zhilin
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Miao, Li
10
Qu, Hailin
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Quach, Sara
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Sreejesh, S.
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Xu, Xun
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Meng, Juan
9
Voorhees, Clay M.
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Wang, H. Holly
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Zhou, Nan
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Akram, Umair
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Bain & Company <Boston, Mass.>
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Cash in East Asia <Veranstaltung> <2016, Ludwigshafen am Rhein>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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IGI Global
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Indian Council for Research on International Economic Relations
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1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
285
International journal of hospitality management
213
Journal of business research : JBR
171
The journal of services marketing
108
International journal of contemporary hospitality management
86
Journal of travel and tourism marketing
82
Journal of hospitality marketing & management
79
Asia Pacific journal of marketing and logistics
75
Services marketing quarterly
65
The service industries journal
64
Cogent business & management
51
Journal of international consumer marketing
49
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Tourism management : research, policies, practice
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
International journal of consumer studies
38
Service business
37
Journal of service management
33
Journal of global marketing
32
Psychology & marketing
32
The international journal of bank marketing : IJBM
32
The journal of consumer marketing
30
International journal of quality and service sciences
29
European journal of marketing : EJM
28
International journal of services and operations management
28
Journal of air transport management
28
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Marketing intelligence & planning
26
International journal of services, economics and management
25
Journal of Services Marketing
25
Journal of internet commerce
25
Journal of service research
25
Journal of strategic marketing
25
Technological forecasting & social change : an international journal
25
The TQM journal : the international review of organizational improvement
25
International journal of retail & distribution management
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Journal of Consumer Marketing
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Tourism management perspectives : TMP
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Australasian marketing journal
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ECONIS (ZBW)
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Other ZBW resources
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1
Service quality, perceived value, and citizens' continuous-use intention regarding e-government : empirical evidence from
China
Li, Yan
;
Shang, Huping
- In:
Information & management : the internat. journal of …
57
(
2020
)
3
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012249146
Saved in:
2
Exploring the factors motivating e-service users' WOM behaviour
Li, Hongxiu
;
Liu, Yong
;
Suomi, Reima
- In:
International journal of services technology and management
19
(
2013
)
4/5/6
,
pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
Saved in:
3
Consumer's perception of webiste service quality : an empirical study
Ahmad, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of internet commerce
15
(
2016
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10011636454
Saved in:
4
How to design personalization in a context of customer retention : who personalizes what and to what extent?
Kwon, Kwiseok
;
Kim, Cookhwan
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 101-116
Persistent link: https://www.econbiz.de/10009730271
Saved in:
5
The value of self-service : long-term effects of technology-based self-service usage on customer retention
Scherer, Anne
;
Wünderlich, Nancy V.
;
Wangenheim, …
- In:
Management information systems : mis quarterly
39
(
2015
)
1
,
pp. 177-200
Persistent link: https://www.econbiz.de/10010505862
Saved in:
6
The impact of e-service offerings on the demand of online customers
Xu, Xun
;
Munson, Charles L.
;
Zeng, Shuo
- In:
International journal of production economics
184
(
2017
),
pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
Saved in:
7
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Menezes, Liziane Silva
;
Sellitto, Miguel Afonso
; …
- In:
Business process management journal
22
(
2016
)
3
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011578058
Saved in:
8
Understanding citizen's continuance intention to use e-government services : the case of the Indian railway e-ticket booking site
Puthur, Jose K.
;
George, A. P.
;
Mahadevan, Lakshman
- In:
International journal of business information systems : …
34
(
2020
)
2
,
pp. 183-203
Persistent link: https://www.econbiz.de/10012253400
Saved in:
9
E-government adoption and user's satisfaction : an empirical investigation
Athmay, ALaa Aldin A. AL
;
Fantazy, Kamel
;
Kumar, Vinod
- In:
EuroMed journal of business
11
(
2016
)
1
,
pp. 57-83
Persistent link: https://www.econbiz.de/10011567863
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10
Factors that influence consumer adoption of e-government services in the UAS : a UTAUT model perspective
Rodrigues, Gwendolyn
;
Sarabdeen, Jawahitha
; …
- In:
Journal of internet commerce
15
(
2016
)
1
,
pp. 18-39
Persistent link: https://www.econbiz.de/10011636425
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