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~subject:"Consumer behaviour"
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Consumer behaviour
Relationship marketing
26,353
Beziehungsmarketing
25,678
Customer satisfaction
15,530
Kundenzufriedenheit
13,947
Job satisfaction
13,743
Arbeitszufriedenheit
13,032
Konsumentenverhalten
11,537
Service quality
8,011
Dienstleistungsqualität
7,809
Employee retention
6,558
Mitarbeiterbindung
6,537
Gaswirtschaft
4,536
Gas industry
4,236
Deutschland
4,002
Germany
3,763
Arbeitsverhalten
3,211
Work behaviour
3,200
Brand management
2,838
Theorie
2,833
Markenführung
2,825
Theory
2,809
USA
2,525
Leistungsmotivation
2,520
Personalmanagement
2,499
Human Resource Management
2,493
Work motivation
2,492
United States
2,439
Lieferantenmanagement
2,424
Supplier relationship management
2,423
Social Web
2,337
Social web
2,336
Satisfaction
2,231
Brand image
2,197
Markenimage
2,186
Electronic Commerce
2,113
Emotion
2,072
E-commerce
2,046
Marketingmanagement
2,033
Marketing management
2,018
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Undetermined
6,128
Free
1,893
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Article
9,898
Book / Working Paper
1,823
Journal
6
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Article in journal
9,186
Aufsatz in Zeitschrift
9,186
Aufsatz im Buch
478
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478
Hochschulschrift
286
Graue Literatur
235
Non-commercial literature
235
Thesis
215
research-article
168
Arbeitspapier
160
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160
Conference paper
92
Konferenzbeitrag
92
Collection of articles of several authors
79
Sammelwerk
79
Aufsatzsammlung
61
Konferenzschrift
23
Bibliografie enthalten
22
Bibliography included
22
Case study
22
Fallstudie
22
Lehrbuch
16
Collection of articles written by one author
15
Sammlung
15
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14
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14
conceptual-paper
14
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13
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10
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10
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9
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8
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8
review-article
7
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4
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4
review
4
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2
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English
11,202
German
521
French
3
Undetermined
2
Czech
1
Italian
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Dutch
1
Polish
1
Russian
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Author
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Han, Heesup
72
Mattila, Anna S.
41
Hollebeek, Linda D.
34
Verhoef, Peter C.
28
Loureiro, Sandra Maria Correia
27
Huber, Frank
26
Kumar, V.
25
Usman, Osly
25
Prentice, Catherine
23
Hyun, Sunghyup Sean
21
Wong, IpKin Anthony
21
Bilgihan, Anil
20
Klaus, Philipp
20
Rather, Raouf Ahmad
20
Ahn, Jiseon
19
Bang, Nguyen
19
Gustafsson, Anders
19
Aksoy, Lerzan
17
Gil Saura, Irene
17
Herrmann, Andreas
17
Khan, Imran
17
Mittal, Vikas
17
Qu, Hailin
17
Swoboda, Bernhard
17
Balaji, M. S.
16
Foscht, Thomas
16
Grewal, Dhruv
16
Prayag, Girish
16
Schramm-Klein, Hanna
16
So, Kevin Kam Fung
16
Blut, Markus
15
Hanks, Lydia
15
Lemon, Katherine N.
15
Quach, Sara
15
Sreejesh, S.
15
Söderlund, Magnus
15
Walsh, Gianfranco
15
Wangenheim, Florian von
15
Wu, Luorong
15
Bauer, Hans H.
14
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Springer Fachmedien Wiesbaden
9
American Marketing Association
8
IGI Global
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bertelsmann Stiftung
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Customs Co-operation Council
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Marketing Academy
1
Fraunhofer-Informationszentrum Raum und Bau
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing (FGM) e.V.
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Graduate School of Business Administration
1
Great Central Gas Consumers' Company
1
Haufe-Lexware GmbH & Co. KG
1
INSEAD
1
Institut für Markt- und Distributionsforschung <Köln>
1
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Published in...
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Journal of retailing and consumer services
572
Journal of business research : JBR
413
International journal of hospitality management
280
The journal of services marketing
156
Journal of hospitality marketing & management
122
Journal of travel and tourism marketing
114
International journal of contemporary hospitality management
112
Cogent business & management
110
Psychology & marketing
103
The journal of product & brand management
101
Asia Pacific journal of marketing and logistics
90
Journal of the Academy of Marketing Science
89
The journal of brand management : an international journal
87
The service industries journal
86
Tourism management : research, policies, practice
84
Journal of strategic marketing
81
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Services marketing quarterly
76
Journal of retailing
75
European journal of marketing : EJM
71
Journal of service management
71
The international review of retail, distribution and consumer research
71
Marketing intelligence & planning
68
International journal of electronic marketing and retailing : IJEMR
64
Journal of service research : JSR
62
Industrial marketing management : the international journal for industrial and high-tech firms
61
International journal of retail & distribution management
61
International journal of retail and distribution management
58
Journal of marketing
57
Service business
57
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
52
The international journal of bank marketing : IJBM
51
International journal of internet marketing and advertising : IJIMA
50
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
49
Journal of internet commerce
48
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
47
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
47
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
45
SpringerLink / Bücher
45
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Source
All
ECONIS (ZBW)
11,521
Other ZBW resources
202
BASE
3
RePEc
1
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1
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
2
Redesigning rewards for improved fairness perception and loyalty
Hareendrakumar VR
;
Subramoniam, Suresh
;
Nizar Hussain, M.
- In:
Vision : the journal of business perspective
24
(
2020
)
4
,
pp. 481-495
Persistent link: https://www.econbiz.de/10012388331
Saved in:
3
Role of employee responsiveness towards customer affective commitment and customer satisfaction in VUCA environment : a study on insurance segment
Paposa, Kamalpreet Kaur
;
Paposa, Sukhvinder Singh
- In:
International journal of public sector performance …
13
(
2024
)
2
,
pp. 178-189
Persistent link: https://www.econbiz.de/10015070787
Saved in:
4
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
5
How does employee commitment impact customers' attitudinal loyalty?
Agyeiwaah, Elizabeth
;
Dayour, Frederick
;
Zhou, Yong
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 350-376
Persistent link: https://www.econbiz.de/10013189278
Saved in:
6
The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei
;
Liu, Hsian-Ming
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
Saved in:
7
Relationship among loyalty, satisfaction and intention : the mediating role of trust
Lerbin, R.
;
Aritonang, R.
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 1608-1620
Persistent link: https://www.econbiz.de/10011764733
Saved in:
8
From customer readiness to customer retention : the mediating role of customer psychological and behavioral engagement
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
; …
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1799-1829
Persistent link: https://www.econbiz.de/10013352641
Saved in:
9
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
10
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
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