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~subject:"Consumer behaviour"
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Consumer behaviour
Service quality
21,628
Dienstleistungsqualität
20,877
Performance measurement
15,233
Performance-Messung
14,421
Job satisfaction
13,624
Arbeitszufriedenheit
12,913
Dienstleistungssektor
12,413
Service industry
11,406
Leistungsmotivation
9,258
Work motivation
9,068
Arbeitsverhalten
8,454
Work behaviour
8,358
Customer satisfaction
7,348
Kundenzufriedenheit
7,152
Interne Kommunikation
5,661
Internal communication
5,652
Konsumentenverhalten
5,144
Relationship marketing
4,968
Beziehungsmarketing
4,956
Deutschland
4,597
Theorie
4,594
Theory
4,505
USA
4,441
United States
4,281
Germany
4,216
Unternehmenserfolg
3,928
Firm performance
3,872
Mitarbeiterbindung
3,723
Employee retention
3,722
Führungsstil
3,488
Leadership style
3,473
Qualitätsmanagement
3,397
Quality management
3,330
Personalmanagement
3,179
Human Resource Management
3,173
Organizational behaviour
2,868
Verhalten in Organisationen
2,849
Motivation
2,769
Innovation
2,746
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Undetermined
2,826
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826
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4,566
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133
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Graue Literatur
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Hochschulschrift
86
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77
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77
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research-article
41
Conference paper
32
Konferenzbeitrag
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Collection of articles of several authors
12
Sammelwerk
12
Bibliografie enthalten
11
Bibliography included
11
Aufsatzsammlung
7
Collection of articles written by one author
7
Sammlung
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conceptual-paper
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German
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Han, Heesup
33
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
19
McColl-Kennedy, Janet R.
17
Gong, Taeshik
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Klaus, Philipp
13
Bilgihan, Anil
12
Gustafsson, Anders
12
Prybutok, Victor R.
12
Gursoy, Dogan
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Qu, Hailin
11
Sharma, Piyush
11
Sreejesh, S.
11
Wong, IpKin Anthony
11
Miao, Li
10
Quach, Sara
10
Sparks, Beverley
10
Voorhees, Clay M.
10
Wirtz, Jochen
10
Ahn, Jiseon
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Wu, Luorong
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Grewal, Dhruv
8
Harun, Ahasan
8
Huan, Tzung-cheng
8
Kim, Jinkyung Jenny
8
Lee, Seonjeong
8
Lu, Lu
8
Park, Jungkun
8
Schumann, Jan Hendrik
8
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National Bureau of Economic Research
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Friedrich-Schiller-Universität Jena
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Springer Fachmedien Wiesbaden
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United States / President's Committee on Consumer Interests
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Fachhochschule Salzburg / Studiengang Betriebswirtschaft
1
Fördergesellschaft Marketing (FGM) e.V.
1
IGI Global
1
Institut servisa i potrebitelʹskoe povedenie graždan
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
NetLibrary, Inc
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Trinity College Dublin / Department of Economics
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Executive Office of the President / Office of Consumer Affairs
1
Universität Mannheim
1
Universität Mannheim / Geographisches Institut
1
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Published in...
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Journal of retailing and consumer services
264
International journal of hospitality management
217
Journal of business research : JBR
156
The journal of services marketing
121
International journal of contemporary hospitality management
86
Journal of hospitality marketing & management
84
The service industries journal
72
Journal of travel and tourism marketing
71
Services marketing quarterly
69
Journal of service research : JSR
57
Cogent business & management
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service management
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
40
Tourism management : research, policies, practice
40
Asia Pacific journal of marketing and logistics
36
Psychology & marketing
33
International journal of quality and service sciences
32
The international journal of bank marketing : IJBM
31
Journal of strategic marketing
30
Journal of service research
29
Journal of the Academy of Marketing Science
29
International journal of services, economics and management
28
Journal of air transport management
28
Journal of retailing
28
European journal of marketing : EJM
27
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
26
Journal of Services Marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of hospitality and tourism insights
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
Marketing intelligence & planning
23
Managing service quality : MSQ ; an international journal
22
International journal of quality & reliability management
21
Journal of internet commerce
21
Journal of service theory and practice
21
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Source
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ECONIS (ZBW)
5,141
Other ZBW resources
49
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1
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1
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
2
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
3
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
4
Motivations leading to customer citizenship behavior in services : scale development and validation
Choi, Laee
;
Lotz, Sherry
- In:
The journal of consumer marketing
33
(
2016
)
7
,
pp. 539-551
Persistent link: https://www.econbiz.de/10011642294
Saved in:
5
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
6
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
7
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
8
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
9
Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho
;
Yoo, Jay Jaewon
- In:
Service business
11
(
2017
)
1
,
pp. 117-139
Persistent link: https://www.econbiz.de/10011722674
Saved in:
10
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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