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Consumer behaviour
Marketingmanagement
17,139
Marketing management
16,548
Customer satisfaction
15,529
Kundenzufriedenheit
13,946
Versicherung
12,799
Satisfaction
11,070
Insurance
10,741
Zufriedenheit
9,851
Konsumentenverhalten
8,763
Relationship marketing
7,705
Beziehungsmarketing
7,656
Service quality
6,703
Dienstleistungsqualität
6,477
Deutschland
6,298
Theorie
5,246
Theory
5,188
Germany
5,048
Lebensqualität
4,420
Quality of life
4,404
Marketing
3,901
USA
3,205
United States
2,976
insurance
2,203
Arbeitszufriedenheit
2,170
Job satisfaction
2,170
Brand management
2,107
Markenführung
2,089
Welt
1,693
World
1,682
Online-Marketing
1,613
Internet marketing
1,574
Schätzung
1,565
Estimation
1,544
Bank
1,445
Unternehmenserfolg
1,421
Firm performance
1,405
India
1,400
satisfaction
1,392
Indien
1,347
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4,340
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1,464
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7,255
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8
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54
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47
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31
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Han, Heesup
57
Mattila, Anna S.
29
Loureiro, Sandra Maria Correia
21
Usman, Osly
20
Prentice, Catherine
18
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Prayag, Girish
16
Aksoy, Lerzan
15
Gustafsson, Anders
15
Mittal, Vikas
14
Söderlund, Magnus
14
Wu, Luorong
14
Balaji, M. S.
13
Bang, Nguyen
13
Bauer, Hans H.
13
Homburg, Christian
13
Huber, Frank
13
Jang, Soocheong
13
Paul, Justin
13
Prybutok, Victor R.
13
Ahn, Jiseon
12
Keiningham, Timothy
12
Klaus, Philipp
12
Ko, Eunju
12
Welsch, Heinz
12
Kumar, V.
11
Liu, Chih-Hsing
11
Prashar, Sanjeev
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Sharma, Piyush
11
Sheth, Jagdish N.
11
Verhoef, Peter C.
11
Barnes, Donald C.
10
Blut, Markus
10
Chua, Bee-Lia
10
Johnson, Lester W.
10
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American Marketing Association
26
Springer Fachmedien Wiesbaden
7
Books on Demand GmbH <Norderstedt>
4
Information Resources Management Association
4
National Bureau of Economic Research
4
European Society for Opinion and Marketing Research
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
AMA Summer Academic Conference <2019, Chicago, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2021, Online>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
AMACOM
1
American Economic Association
1
American Management Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Athens Institute for Education and Research
1
Bain & Company <Boston, Mass.>
1
Berliner Wissenschafts-Verlag
1
Bund der Versicherten
1
Bundesverband des Deutschen Textil-Einzelhandels
1
Canadian Center of Science and Education <Toronto>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Conference on Marketing and Business Strategies for Central and Eastern Europe <12, 2004, Wien>
1
Cultural Perspectives in Marketing Conference <2010, Lille>
1
DePaul University / College of Commerce
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Econ Verlag
1
Erasmus Research Institute of Management
1
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Journal of retailing and consumer services
376
Journal of business research : JBR
241
International journal of hospitality management
210
The journal of services marketing
104
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
95
Cogent business & management
88
Psychology & marketing
84
International journal of contemporary hospitality management
80
Asia Pacific journal of marketing and logistics
67
Tourism management : research, policies, practice
62
Services marketing quarterly
61
Journal of strategic marketing
57
The service industries journal
56
European journal of marketing : EJM
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Journal of the Academy of Marketing Science
46
International journal of electronic marketing and retailing : IJEMR
45
Journal of retailing
45
The journal of product & brand management
45
Journal of marketing communications
43
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
42
Marketing intelligence & planning
42
Service business
42
SpringerLink / Bücher
42
Journal of marketing
41
Journal of service management
41
Journal of service research : JSR
40
The journal of brand management : an international journal
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Tourism management perspectives : TMP
39
The international journal of bank marketing : IJBM
38
International journal of consumer studies
37
Journal of Islamic marketing
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
International journal of retail & distribution management
36
Journal of Services Marketing
36
The international review of retail, distribution and consumer research
35
European journal of marketing
29
International journal of business excellence : IJBEX
29
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ECONIS (ZBW)
8,745
Other ZBW resources
181
RePEc
5
BASE
2
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1
Evaluation of the influence of a chosen element of
insurance
companies' employees behaviour on specific aspects of
customer
relations management
Grzebieniak, Andrzej
- In:
Olsztyn economic journal
8
(
2013
)
2
,
pp. 177-187
Persistent link: https://www.econbiz.de/10010506161
Saved in:
2
Essays on
customer
satisfaction
, pricing strategies, and sustainable purchasing behavior in the
insurance
industry
Jahnert, Jonas Raphael
-
2023
Persistent link: https://www.econbiz.de/10014286128
Saved in:
3
Measuring
customer
experience in bancassurance : an empirical study
Choudhury, Mousumi
;
Singh, Ranjit
;
Saikia, Hemanta
- In:
Market : review for marketing theory and practice
28
(
2016
)
1
,
pp. 47-62
Persistent link: https://www.econbiz.de/10011708923
Saved in:
4
Role of employee responsiveness towards
customer
affective commitment and
customer
satisfaction
in VUCA environment : a study on
insurance
segment
Paposa, Kamalpreet Kaur
;
Paposa, Sukhvinder Singh
- In:
International journal of public sector performance …
13
(
2024
)
2
,
pp. 178-189
Persistent link: https://www.econbiz.de/10015070787
Saved in:
5
Nordic
insurance
company performance : the
customer
view on quality and value
Eklöf, Jan A.
- In:
Nordisk försäkringstidskrift : NFT
89
(
2008
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10003723306
Saved in:
6
Informationssuche und Konsumentenvertrauen am Beispiel der Versicherungswirtschaft : eine empirische Untersuchung
Wilke, Claus
-
2007
Persistent link: https://www.econbiz.de/10003403714
Saved in:
7
A study on factors influencing consumer perception on general
insurance
Krishnamoorthy, D.
;
Jayakumar, Sandra K
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 842-848
Persistent link: https://www.econbiz.de/10012542551
Saved in:
8
Evaluating
customer
experience management in the
insurance
industry : empirical studies of company and
customer
perspectives
Klopfer, Lisa-Marie
- In:
Marketing : ZFP ; journal of research and management
46
(
2024
)
1
,
pp. 20-39
Persistent link: https://www.econbiz.de/10014634758
Saved in:
9
Service quality,
customer
satisfaction
and
customer
value : holistic determinants of loyalty and word-of-mouth in services
Marcos, Anabela Maria Bello de Figueiredo
;
Coelho, Arnaldo
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 957-978
Persistent link: https://www.econbiz.de/10013537675
Saved in:
10
Examining the
satisfaction
level of
insurance
policy holders at subsistence marketplaces : the bottom-up approach
Devi, Preeti
;
Sharma, Tejinder
- In:
International journal of Indian culture and business …
30
(
2023
)
3
,
pp. 347-359
Persistent link: https://www.econbiz.de/10014443670
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