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The ambivalent consumer : a sequential investigation of response amplification in buyer-seller encounters
Bush, Victoria D.; Yang, Lifeng; Hill, Katerina E. - In: Journal of marketing theory and practice 23 (2015) 4, pp. 402-414
Persistent link: https://www.econbiz.de/10011340223
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Customer selection to acquire, retain, and grow
Dixon, Andrea L. - In: The Oxford handbook of strategic sales and sales management, (pp. 313-343). 2011
Persistent link: https://www.econbiz.de/10008991488
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Customer Selection to Acquire, Retain, and Grow
Dixon, Andrea L. - In: The Oxford handbook of strategic sales and sales management. 2011
Persistent link: https://www.econbiz.de/10012885333
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Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.; Beeler, Lisa L.; Delpechitre, Duleep - In: Industrial marketing management : the international … 96 (2021), pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
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Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep; Beeler-Connelly, Lisa L.; Chaker, … - In: Journal of business research : JBR 92 (2018), pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
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Lone wolf tendency and ethical behaviors in sales : examining the roles of perceived supervisor support and salesperson self-efficacy
Lussier, Bruno; Chaker, Nawar N.; Hartmann, Nathaniel N.; … - In: Industrial marketing management : the international … 104 (2022), pp. 304-316
Persistent link: https://www.econbiz.de/10013326927
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Exploring changes in organizational purchasing behaviors brought about by COVID-19 as a catalyst for new directions in sales research
Bonney, Leff; Beeler, Lisa; Chaker, Nawar N. - In: Journal of personal selling & sales management : JPSSM 42 (2022) 4, pp. 339-357
Persistent link: https://www.econbiz.de/10013484575