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Conceptualisation of customer experience : the case of mobile telecoms services in Morocco
Belabbes, Ikrame; Oubrich, Mourad; Fiano, Fabio; … - In: International journal of managerial and financial … 12 (2020) 1, pp. 89-118
Persistent link: https://www.econbiz.de/10012253760
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Modelling customer satisfaction and customer loyalty in the frame of telecommunications industry : a review
Saroha, Rituraj; Diwan, Saloni Pawan - In: EuroMed journal of management 2 (2017) 1, pp. 15-37
Persistent link: https://www.econbiz.de/10011929776
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Role of service quality in improving customer loyalty towards telecom companies in Hungary during the COVID-19 pandemic
Naz, Farheen; Alshaabani, Ayman; Rudnák, Ildikó; … - In: Economies : open access journal 9 (2021) 4, pp. 1-21
an increased dependence of customers on telecommunications to continue their work and studies. The increased usage of …
Persistent link: https://www.econbiz.de/10012800325
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Marketing strategies in the wireless telecommunications market : a customers' perception
Chatzoglou, Prodromos D.; Gournas, Dionysios I. - In: International journal of decision sciences, risk and … 5 (2013/14) 4, pp. 398-420
Persistent link: https://www.econbiz.de/10011346983
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Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda
Manyaga, Fawz; Hacıoğlu, Ümit - 2021
Persistent link: https://www.econbiz.de/10012659314
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An empirical assessment of customer switching behavior in the Nigerian telecom industry
Izogo, Ernest Emeka - In: African journal of business and economic research : AJBER 8 (2013) 1, pp. 61-82
Persistent link: https://www.econbiz.de/10009783121
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Antecedents and consequences of customer retention and loyalty orientation in Romanian telecommunications market
Hnatiuc, Cristian; Mihoc, Florin - In: The changing business landscape of Romania : lessons …, (pp. 285-304). 2013
Persistent link: https://www.econbiz.de/10010386881
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Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka - In: Journal of retailing and consumer services 23 (2015), pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
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Research of Czech Telecom customer retention
Skokan, Petr - In: Achieving excellence in stakeholder management, (pp. 25-29). 2003
Persistent link: https://www.econbiz.de/10001756711
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A Study of Customer Perception of Telecommunication Service Providers in Himachal Distt Solan
V., Dr. Renu - 2013
American National Standards Institute defines service marketing as a "consumer-satisfaction-engineering tool whereby various issues like buying and selling of services, knowledge, skill of provider and supplier, and the style of offering the services, the designing of product mix, the framing of...
Persistent link: https://www.econbiz.de/10013075726