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Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model
Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660
health insurance products. In addition, this research also tested the mediation role of perceived value in between service … quality and customers' loyalty on health insurance products. Design/methodology/approach: Based on the literature review, this … applied convenience sampling method. The study surveyed 342 healthcare insurance customers through self …
Persistent link: https://www.econbiz.de/10011916017
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Measuring customer experience in bancassurance : an empirical study
Choudhury, Mousumi; Singh, Ranjit; Saikia, Hemanta - In: Market : review for marketing theory and practice 28 (2016) 1, pp. 47-62
Persistent link: https://www.econbiz.de/10011708923
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Evaluation of the influence of a chosen element of insurance companies' employees behaviour on specific aspects of customer relations management
Grzebieniak, Andrzej - In: Olsztyn economic journal 8 (2013) 2, pp. 177-187
Persistent link: https://www.econbiz.de/10010506161
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Do consumers purchase too much health insurance? : the role of market power in health-care markets
Wigger, Berthold U.; Anlauf, Markus - In: Journal of public economic theory 9 (2007) 3, pp. 547-561
Persistent link: https://www.econbiz.de/10003467367
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Do insurers respond to active purchasing? : evidence from the Massachusetts health insurance exchange
Shepard, Mark; Forsgren, Ethan - In: The journal of risk & insurance 90 (2023) 1, pp. 9-31
Persistent link: https://www.econbiz.de/10014307505
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Kundenzufriedenheit : Verfahren zur Messung der Indifferenzzone
Bartikowski, Boris - 2002
Persistent link: https://www.econbiz.de/10001656652
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Convenience, satisfaction, and post-purchase behavior in India's health insurance market
Mathur, Tanuj; Das, Gurudas; Paul, Ujjwal Kanti - In: Journal of global marketing 29 (2016) 1/5, pp. 218-232
Persistent link: https://www.econbiz.de/10011654401
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Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Abu-Salim, Taghreed; Onyia, Okey Peter; Harrison, Tina; … - In: Journal of financial services marketing : JFSM 22 (2017) 4, pp. 173-186
Persistent link: https://www.econbiz.de/10011815909
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Nordic insurance company performance : the customer view on quality and value
Eklöf, Jan A. - In: Nordisk försäkringstidskrift : NFT 89 (2008) 2, pp. 123-138
Persistent link: https://www.econbiz.de/10003723306
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Informationssuche und Konsumentenvertrauen am Beispiel der Versicherungswirtschaft : eine empirische Untersuchung
Wilke, Claus - 2007
Persistent link: https://www.econbiz.de/10003403714