//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service design for digital ser...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
Industrie
51,555
Manufacturing industries
37,989
Service quality
21,814
Dienstleistungsqualität
21,063
Digitalisierung
16,920
Digitization
14,551
Value creation
14,235
Betriebliche Wertschöpfung
14,071
Dienstleistungssektor
12,473
Service industry
11,467
Deutschland
9,587
Innovation
8,990
Theorie
7,652
Theory
7,535
Germany
7,529
USA
7,181
Produktivität
6,879
Customer satisfaction
6,811
Kundenzufriedenheit
6,619
Productivity
6,598
United States
6,452
Konsumentenverhalten
6,147
Produktgestaltung
5,702
Relationship marketing
5,614
Beziehungsmarketing
5,602
Product design
4,769
Indien
4,760
Innovationsmanagement
4,736
India
4,574
Innovation management
4,523
Welt
4,405
World
4,355
China
4,219
Supply chain
4,152
Lieferkette
4,142
Technischer Fortschritt
4,082
Unternehmenserfolg
4,075
Firm performance
4,025
Qualitätsmanagement
3,895
more ...
less ...
Online availability
All
Undetermined
3,220
Free
1,032
Type of publication
All
Article
5,277
Book / Working Paper
933
Journal
1
Type of publication (narrower categories)
All
Article in journal
4,926
Aufsatz in Zeitschrift
4,926
Aufsatz im Buch
262
Book section
262
Graue Literatur
162
Non-commercial literature
162
Hochschulschrift
160
Thesis
112
Arbeitspapier
106
Working Paper
106
research-article
55
Conference paper
46
Konferenzbeitrag
46
Collection of articles of several authors
39
Sammelwerk
39
Aufsatzsammlung
36
Konferenzschrift
18
Bibliografie enthalten
17
Bibliography included
17
Case study
16
Fallstudie
16
Collection of articles written by one author
13
Sammlung
13
conceptual-paper
7
Amtsdruckschrift
4
Conference proceedings
4
Government document
4
Handbook
3
Handbuch
3
Reprint
3
Amtliche Publikation
2
Fallstudiensammlung
1
Forschungsbericht
1
Interview
1
Mehrbändiges Werk
1
Mikroform
1
Multi-volume publication
1
No longer published / No longer aquired
1
Systematic review
1
case-report
1
more ...
less ...
Language
All
English
5,992
German
215
French
3
Polish
2
Russian
2
Finnish
1
Romanian
1
Swedish
1
more ...
less ...
Author
All
Han, Heesup
32
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
19
McColl-Kennedy, Janet R.
18
Herrmann, Andreas
14
Klaus, Philipp
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Bilgihan, Anil
12
Gustafsson, Anders
12
Prybutok, Victor R.
12
Hanks, Lydia
11
Hollebeek, Linda D.
11
Jang, Soocheong
11
Lu, Lu
11
Propper, Carol
11
Quach, Sara
11
Wirtz, Jochen
11
Ahn, Jiseon
10
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Orth, Ulrich R.
10
Qu, Hailin
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Jebarajakirthy, Charles
9
Park, Jungkun
9
Schumann, Jan Hendrik
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Walsh, Gianfranco
9
Wu, Luorong
9
Xu, Xun
9
Yi, Youjae
9
Ali, Faizan
8
Amin, Muslim
8
more ...
less ...
Institution
All
National Bureau of Economic Research
4
Springer Fachmedien Wiesbaden
4
Christian-Albrechts-Universität zu Kiel
2
Friedrich-Schiller-Universität Jena
2
International Telecommunications Society
2
United States / President's Committee on Consumer Interests
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2019, Austin, Tex.>
1
Accenture GmbH <Kronberg im Taunus>
1
American Marketing Association
1
Campus Verlag
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Landwirtschafts-Gesellschaft
1
Deutschland / Bundeswehr / Universität Hamburg
1
Digital Marketing & eCommerce Conference <3., 2022, Barcelona>
1
Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
1
Dänemark / Erhvervs- og Byggestyrelsen
1
Ecole Normale Supérieure de Cachan
1
England and Wales / Parliament
1
Erasmus Research Institute of Management
1
Eurasia Business and Economics Society / Conference <21., 2017, Rom>
1
Europäische Kommission / Consumers, Health, Agriculture and Food Executive Agency
1
Europäische Kommission / Gemeinsame Forschungsstelle
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU
1
Fachhochschule Salzburg / Studiengang Betriebswirtschaft
1
Fördergesellschaft Marketing (FGM) e.V.
1
Gottfried Wilhelm Leibniz Universität Hannover
1
Groupe d'Études et de Recherches Permanent sur l'Industrie et les Salariés de l'Automobile
1
Harvard Graduate School of Business Administration
1
IGI Global
1
Ifo-Institut für Wirtschaftsforschung
1
Institut für Finanzdienstleistungen Zug
1
Institut für Markt- und Distributionsforschung <Köln>
1
Institut servisa i potrebitelʹskoe povedenie graždan
1
Institute of Marketing. Industrial Market Research, Ltd.
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
295
International journal of hospitality management
220
Journal of business research : JBR
174
The journal of services marketing
123
Journal of hospitality marketing & management
80
International journal of contemporary hospitality management
78
The service industries journal
71
Services marketing quarterly
69
Journal of travel and tourism marketing
68
Cogent business & management
56
Journal of service research : JSR
55
Psychology & marketing
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service management
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Asia Pacific journal of marketing and logistics
39
Service business
38
International journal of quality and service sciences
36
Journal of strategic marketing
35
The international journal of bank marketing : IJBM
34
Tourism management : research, policies, practice
34
Journal of service research
33
European journal of marketing : EJM
32
Technological forecasting & social change : an international journal
32
Journal of retailing
30
International journal of electronic marketing and retailing : IJEMR
29
International journal of services and operations management
29
Journal of marketing
29
Journal of air transport management
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of consumer studies
26
International journal of services, economics and management
26
Journal of Services Marketing
26
International journal of retail & distribution management
25
Journal of the Academy of Marketing Science
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
Journal of hospitality and tourism insights
24
Journal of internet commerce
24
more ...
less ...
Source
All
ECONIS (ZBW)
6,143
Other ZBW resources
68
Showing
1
-
10
of
6,211
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service design : a critical examination and future research directions in servitization literature
Cardoso, Ana Maria Kaiser
;
Canciglieri Junior, Osiris
; …
- In:
The journal of business & industrial marketing
39
(
2024
)
9
,
pp. 1950-1968
Persistent link: https://www.econbiz.de/10015084200
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
The impact of the internet of things on the perceived quality and customer involvement of smart product-service systems
Sassanelli, Claudio
;
Pacheco, Diego Augusto de Jesus
- In:
Technological forecasting and social change : an …
198
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10015075645
Saved in:
4
Perceived value of service innovation : a conceptual framework
Coutelle-Brillet, Patricia
;
Riviere, Arnaud
;
Garets, …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 164-172
Persistent link: https://www.econbiz.de/10010248160
Saved in:
5
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
6
Introducing a sensemaking perspective to the service experience
Kemppainen, Tiina
;
Uusitalo, Outi
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10013190894
Saved in:
7
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
8
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
9
Consumers' perception of service newness and its marketing implications
Savas-Hall, Selen
;
Koku, P. Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 35-48
Persistent link: https://www.econbiz.de/10012179200
Saved in:
10
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->