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Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker; Quratulain, Samina; Al-Hawari, … - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 450-470
Persistent link: https://www.econbiz.de/10012256145
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Understanding regulatory focuses : the role of employees' regulatory focus in stress coping styles, and turnover intent to a five-star hotel
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 283-307
Persistent link: https://www.econbiz.de/10011300082
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Relationships Among Conflict Perceptions, Negative Moods, and Turnover Intention : An Analysis of a Five-Round Survey
Chi, Shu-Cheng - 2011
We collected a five-round survey in Taiwan to investigate the relationships among conflict perceptions, negative moods, and turnover intention. We used a two-level hierarchical linear modeling (HLM) to test our hypotheses and controlled for measures of the previous time interval. Our initial...
Persistent link: https://www.econbiz.de/10013123285
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A bigger challenge : types of perceived corporate hypocrisy in employees and their resulting attitudes and turnover intentions
Goswami, Saheli - In: Journal of organizational effectiveness : people and … 9 (2022) 3, pp. 471-488
Persistent link: https://www.econbiz.de/10013286282
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Place attachment, intent to relocate and intent to quit : the moderating role of occupational commitment
Weng, Qingxiong; Wu, Song; McElroy, James C.; Chen, Liming - In: Journal of vocational behavior 108 (2018), pp. 78-91
Persistent link: https://www.econbiz.de/10011936085
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Examining the linkages between employee brand love, affective commitment, positive word-of-mouth, and turnover intentions : a social identity theory perspective
Mittal, Shweta; Gupta, Vishal; Motiani, Manoj - In: IIMB management review 34 (2022) 1, pp. 7-17
Persistent link: https://www.econbiz.de/10014266971
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Effects of environmental cues, satisfaction and affective commitment on extra-role behaviours
Liu, Jui Shiang; Chang, Kuo-hsiung - In: International journal of economics and business research 1 (2009) 4, pp. 381-399
Persistent link: https://www.econbiz.de/10003955623
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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel; Hancer, Murat; Kim, Peter Beomcheol - In: Journal of service management 24 (2013) 4, pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
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How does employee commitment impact customers' attitudinal loyalty?
Agyeiwaah, Elizabeth; Dayour, Frederick; Zhou, Yong - In: Journal of hospitality and tourism insights 5 (2022) 2, pp. 350-376
Persistent link: https://www.econbiz.de/10013189278