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Consumer behaviour
Arbeitszufriedenheit
12,586
Job satisfaction
12,336
Emotion
10,413
Stress
4,439
Work stress
3,873
Konsumentenverhalten
3,305
Arbeitsverhalten
2,763
Work behaviour
2,753
Mitarbeiterbindung
2,723
Employee retention
2,721
Leistungsmotivation
2,223
Work motivation
2,199
job satisfaction
1,921
Führungsstil
1,765
Leadership style
1,752
Kundenzufriedenheit
1,668
Customer satisfaction
1,666
Arbeitskräfte
1,663
Workforce
1,661
Personalmanagement
1,655
Human Resource Management
1,653
Satisfaction
1,584
Arbeitsbedingungen
1,548
Verhalten in Organisationen
1,503
Organizational behaviour
1,502
Persönlichkeitspsychologie
1,498
Personality psychology
1,488
Arbeitspsychologie
1,470
Working conditions
1,470
Deutschland
1,441
Zufriedenheit
1,431
Organizational psychology
1,422
Germany
1,334
Arbeitsmobilität
1,258
Labour mobility
1,239
USA
1,150
Job performance
1,148
Arbeitsleistung
1,143
Kognition
1,123
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Online availability
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Undetermined
1,805
Free
481
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Article
2,831
Book / Working Paper
469
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2,708
Aufsatz in Zeitschrift
2,708
Aufsatz im Buch
125
Book section
125
Graue Literatur
104
Non-commercial literature
104
Hochschulschrift
91
Arbeitspapier
74
Working Paper
74
Thesis
59
Conference paper
18
Konferenzbeitrag
18
Collection of articles of several authors
16
Sammelwerk
16
Collection of articles written by one author
9
Sammlung
9
Aufsatzsammlung
7
Case study
4
Fallstudie
4
Konferenzschrift
4
Bibliografie enthalten
3
Bibliography included
3
Conference proceedings
3
Lehrbuch
3
Ratgeber
3
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2
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2
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1
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1
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1
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English
3,194
German
103
French
4
Russian
1
Author
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Septianto, Felix
29
Han, Heesup
23
Bagozzi, Richard P.
19
Mattila, Anna S.
13
Phau, Ian
13
Kemp, Elyria
12
Loureiro, Sandra Maria Correia
12
Pham, Michel T.
12
Sarkar, Abhigyan
12
Prayag, Girish
11
Williams, Patti
10
Jang, Soocheong
9
Prashar, Sanjeev
9
Antonetti, Paolo
8
Grappi, Silvia
8
Hanks, Lydia
8
Kidwell, Blair
8
McGraw, A. Peter
8
Miao, Li
8
Aaker, Jennifer
7
Ahn, Jiseon
7
Duhachek, Adam
7
Espinoza Petersen, Francine
7
Garg, Nitika
7
Junaid, Muhammad
7
Ladhari, Riadh
7
MacInnis, Deborah J.
7
Ribeiro, Manuel Alector
7
Sar, Sela
7
Wen, Taylor Jing
7
Woosnam, Kyle Maurice
7
Yin, Dezhi
7
Zhang, Han
7
Andrade, Eduardo B.
6
Bui, M̃y
6
Chua, Bee-Lia
6
Gierl, Heribert
6
Herter, Márcia Maurer
6
Huber, Frank
6
Hussain, Khalid
6
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Springer Fachmedien Wiesbaden
4
Books on Demand GmbH <Norderstedt>
1
Center of Market Oriented Product and Production Management
1
Fördergesellschaft Marketing (FGM) e.V.
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Macquarie University / Department of Business
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
Peter Lang GmbH
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Taylor and Francis
1
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Published in...
All
Journal of business research : JBR
170
Journal of retailing and consumer services
138
International journal of hospitality management
86
Psychology & marketing
63
Journal of consumer research : JCR ; an interdisciplinary bimonthly
51
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
43
Tourism management : research, policies, practice
41
Journal of hospitality marketing & management
38
Journal of travel and tourism marketing
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The journal of services marketing
35
International journal of consumer studies
34
The journal of brand management : an international journal
33
The journal of product & brand management
33
European journal of marketing : EJM
32
International journal of contemporary hospitality management
30
Journal of marketing research : JMR
28
European journal of marketing
27
The service industries journal
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Marketing letters : a journal of research in marketing
24
Journal of marketing communications
23
Tourism management perspectives : TMP
23
International journal of advertising : the review of marketing communications
20
Journal of consumer behaviour : an international research review
20
Journal of business ethics : JOBE
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of marketing management : MM
18
Asia Pacific journal of marketing and logistics
17
Journal of behavioral decision making
17
Journal of economic psychology : research in economic psychology and behavioral economics
17
Journal of promotion management : innovations in planning and applied research
16
The journal of consumer marketing
16
Cogent business & management
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
15
Journal of consumer research : JCR ; an interdisciplinary journal
15
Journal of customer behaviour
15
Journal of service research : JSR
15
Services marketing quarterly
15
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All
ECONIS (ZBW)
3,300
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1
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of
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1
Testing the
stress
‐strain‐outcome model in Philippines‐based call centers
Jabutay, Felicito Angeles
;
Sasithorn Suwandee
;
Jabutay, …
- In:
Journal of Asia Business Studies
17
(
2023
)
2
,
pp. 404-423
Persistent link: https://www.econbiz.de/10014335407
Saved in:
2
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam
;
Abbas, Haidar
;
Mousa, Mohamed
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 150-173
Persistent link: https://www.econbiz.de/10013545827
Saved in:
3
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
4
The effect of
stress
on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin
;
Niemand, Thomas
;
Siems, Florian
; …
- In:
Review of managerial science
13
(
2019
)
4
,
pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
Saved in:
5
Understanding regulatory focuses : the role of employees' regulatory focus in
stress
coping styles, and turnover intent to a five-star hotel
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 283-307
Persistent link: https://www.econbiz.de/10011300082
Saved in:
6
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
7
Promoting boundary-spanning behavior among service personnel
Yoo, Jaewon
;
Arnold, Todd J.
;
Frankwick, Gary L.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1626-1647
Persistent link: https://www.econbiz.de/10010429780
Saved in:
8
Customer aggression and organizational turnover among service employees : the moderating role of distributive justice and organizational pride
Kashif, Muhammad
;
Zarkada, Anna
;
Thurasamy Ramayah
- In:
Personnel review : a professional journal reporting new …
46
(
2017
)
8
,
pp. 1672-1688
Persistent link: https://www.econbiz.de/10011775574
Saved in:
9
How does customer affiliative behaviour shape the outcomes of employee
emotion
regulation? : a daily diary study of supermarket checkout operators
Holman, David
- In:
Human relations
69
(
2016
)
5
,
pp. 1139-1162
Persistent link: https://www.econbiz.de/10011488834
Saved in:
10
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
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