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Factors affecting the tourists' approach to health and safety information in reviews during the COVID-19 pandemic
Vasko, Martin; Volfova, Natalie; Zikova, Alzbeta - In: Online reputation management in destination and …, (pp. 131-148). 2023
Persistent link: https://www.econbiz.de/10014284902
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"His lack of a mask ruined everything" : restaurant customer satisfaction during the COVID-19 outbreak : an analysis of Yelp review texts and star-ratings
Kostromitina, Maria; Keller, Daniel; Cavusoglu, Muhittin; … - In: International journal of hospitality management 98 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10013198503
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Hotel attributes and overall customer satisfaction : what did COVID-19 change?
Srivastava, Arpita; Kumar, Vivek - In: Tourism management perspectives : TMP 40 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013209318
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Comparative study of deep learning models for analyzing online restaurant reviews in the era of the COVID-19 pandemic
Luo, Yi; Xu, Xiaowei - In: International journal of hospitality management 94 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012495041
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Hotel guest satisfaction during COVID-19 outbreak : the moderating role of crisis response strategy
Yu, Meng; Cheng, Mingming; Yang, Lin; Yu, Zhicheng - In: Tourism management : research, policies, practice 93 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013366130
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The impact of COVID-19 on tourism : analysis of online reviews in the airlines sector
Rita, Paulo; Moro, Sérgio; Cavalcanti, Gabriel - In: Journal of air transport management 104 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013383514
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Key preferences of tourists during COVID-19 pandemic in luxury hotels : evidence from qualitative data
Kajla, Tanveer; Sahil Raj; Sharma, Sharad; Joshi, Mahesh; … - In: Tourism and hospitality research : THR 22 (2022) 4, pp. 473-487
Persistent link: https://www.econbiz.de/10013387767
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Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin; Chin, Kwai Sang; Tian, Zhang-peng; Wang, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
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What changes in restaurant satisfaction during Covid-19? : an overview based on online reviews
Silva Farinha, Carlos; Tiago, Flávio Borges; Moreira … - In: Journal of tourism, sustainability and well-being 11 (2023) 1, pp. 13-26
Lately, online users have become avid content creators and consumers of brands and firms through reviews. These serve … reviews are considered reliable sources of information to understand customers’ perceptions. Using hybrid methodologies and …
Persistent link: https://www.econbiz.de/10014318030
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Price sensitivity and online shopping behavior during the COVID-19 pandemic
Rahmani, Vahid; Kordrostami, Elika - In: Journal of consumer marketing 40 (2023) 4, pp. 481-492
Persistent link: https://www.econbiz.de/10014276014