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~subject:"Customer integration"
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Guest editorial: The road back...
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Subject
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Customer integration
Beziehungsmarketing
44
Relationship marketing
44
Dienstleistungsqualität
40
Service quality
40
Consumer behaviour
38
Konsumentenverhalten
38
Customer satisfaction
25
Dienstleistung
25
Kundenzufriedenheit
25
Services
24
Dienstleistungssektor
23
Service industry
23
Innovation
22
Schweden
21
Customer experience
20
Service-dominant logic
19
Service-Dominant Logic
18
Sweden
18
Kundenintegration
17
Betriebliche Wertschöpfung
15
Value creation
15
Innovationsmanagement
12
Service innovation
12
Dienstleistungsinnovation
11
Customer service
10
Innovation management
10
Kundenservice
10
Nachhaltige Entwicklung
9
Sustainable development
9
Business services
8
Customer value
8
Dienstleistungsmanagement
8
Dienstleistungsmarketing
8
Kundenwert
8
Luxury goods
8
Luxusgüter
8
Service management
8
Theorie
8
Theory
8
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Undetermined
2
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Article
15
Book / Working Paper
1
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Article in journal
10
Aufsatz in Zeitschrift
10
Aufsatz im Buch
5
Book section
5
Aufsatzsammlung
1
Collection of articles of several authors
1
Sammelwerk
1
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Language
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English
15
German
1
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Edvardsson, Bo
15
Tronvoll, Bård
4
Witell, Lars
4
Gustafsson, Anders
2
Kristensson, Per
2
Xu, Yingzi
2
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Brodie, Roderick J.
1
Colurcio, Maria
1
Dickson, Duncan
1
Enquist, Bo
1
Firth, Robert
1
Ford, Robert C.
1
Holmlid, Stefan
1
Hull, Frank
1
Jouny-Rivier, Elodie
1
Klaus, Philipp
1
Kleinaltenkamp, Michael
1
Lervik-Olsen, Line
1
Marshall, Roger
1
Matthing, Jonas
1
Maull, Roger S.
1
McHugh, Patricia
1
Meiren, Thomas
1
Min, Choo Zhi
1
Ng, Gloria
1
Ponsignon, Frederic
1
Reynoso, Javier
1
Sandén, Bodil
1
Schäfer, Adrienne
1
Sebastiani, Roberta
1
Storey, Chris
1
Wetter Edman, Katarina
1
Windahl, Charlotta
1
Åkesson, Maria
1
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Journal of service management
4
Involving customers in new service development
2
The journal of services marketing
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Designing for service : key issues and new directions
1
International journal of quality and service sciences
1
Marketing theory
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Series on technology management
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The service industries journal
1
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ECONIS (ZBW)
16
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1
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10
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1
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
2
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
3
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
4
Breaking free from NSD : design and service beyond new service development
Holmlid, Stefan
;
Wetter Edman, Katarina
;
Edvardsson, Bo
- In:
Designing for service : key issues and new directions
,
(pp. 95-104)
.
2017
Persistent link: https://www.econbiz.de/10011613538
Saved in:
5
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
6
Institutional logics matter when coordinating resource integration
Edvardsson, Bo
;
Kleinaltenkamp, Michael
;
Tronvoll, Bård
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10010461912
Saved in:
7
Managing the innovation co-creation challenge : lessons from service exemplars Disney and IKEA
Ford, Robert C.
;
Edvardsson, Bo
;
Dickson, Duncan
; …
- In:
Organizational dynamics : a quarterly review of …
41
(
2012
)
4
,
pp. 281-290
Persistent link: https://www.econbiz.de/10009667014
Saved in:
8
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
9
Why is service-dominant logic based service system better?
Edvardsson, Bo
;
Ng, Gloria
;
Min, Choo Zhi
;
Firth, Robert
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 171-190
Persistent link: https://www.econbiz.de/10009768459
Saved in:
10
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
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