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Customer integration
Dienstleistungsqualität
31
Service quality
31
Services
25
Customer satisfaction
24
Dienstleistung
23
Innovation
23
Dienstleistungssektor
22
Service industry
22
Sweden
22
Beziehungsmarketing
21
Kundenzufriedenheit
21
Relationship marketing
21
Schweden
21
Service-dominant logic
19
Service-Dominant Logic
17
Kundenintegration
16
Service innovation
16
Betriebliche Wertschöpfung
14
Consumer behaviour
14
Value creation
14
Innovationsmanagement
13
Innovation management
11
Nachhaltige Entwicklung
11
Sustainable development
11
Dienstleistungsinnovation
10
Customer service
9
Konsumentenverhalten
9
Kundenservice
9
Business services
8
Dienstleistungsmanagement
8
Italy
8
Service management
8
Unternehmensdienstleistung
8
Beschwerdemanagement
7
Complaint management
7
Customer experience
7
Italien
7
Lieferantenmanagement
7
New service development
7
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Undetermined
2
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Article
14
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1
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Article in journal
9
Aufsatz in Zeitschrift
9
Aufsatz im Buch
5
Book section
5
Aufsatzsammlung
1
Collection of articles of several authors
1
Sammelwerk
1
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Language
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English
14
German
1
Author
All
Edvardsson, Bo
15
Tronvoll, Bård
4
Witell, Lars
4
Gustafsson, Anders
2
Kristensson, Per
2
Xu, Yingzi
2
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Brodie, Roderick J.
1
Colurcio, Maria
1
Dickson, Duncan
1
Enquist, Bo
1
Firth, Robert
1
Ford, Robert C.
1
Holmlid, Stefan
1
Hull, Frank
1
Jouny-Rivier, Elodie
1
Kleinaltenkamp, Michael
1
Lervik-Olsen, Line
1
Marshall, Roger
1
Matthing, Jonas
1
McHugh, Patricia
1
Meiren, Thomas
1
Min, Choo Zhi
1
Ng, Gloria
1
Reynoso, Javier
1
Sandén, Bodil
1
Schäfer, Adrienne
1
Sebastiani, Roberta
1
Storey, Chris
1
Wetter Edman, Katarina
1
Windahl, Charlotta
1
Åkesson, Maria
1
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Journal of service management
3
Involving customers in new service development
2
The journal of services marketing
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Designing for service : key issues and new directions
1
International journal of quality and service sciences
1
Marketing theory
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Series on technology management
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The service industries journal
1
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ECONIS (ZBW)
15
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1
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1
Involving customers in new service development
Edvardsson, Bo
(
ed.
)
-
2006
Persistent link: https://www.econbiz.de/10003333084
Saved in:
2
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
3
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
4
New service development : learning from and with customers
Sandén, Bodil
;
Matthing, Jonas
;
Edvardsson, Bo
- In:
Involving customers in new service development
,
(pp. 99-126)
.
2006
Persistent link: https://www.econbiz.de/10003593206
Saved in:
5
Customer and supplier involvement in new service development
Hull, Frank
;
Edvardsson, Bo
;
Storey, Chris
- In:
Involving customers in new service development
,
(pp. 281-312)
.
2006
Persistent link: https://www.econbiz.de/10003593827
Saved in:
6
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
7
Why is service-dominant logic based service system better?
Edvardsson, Bo
;
Ng, Gloria
;
Min, Choo Zhi
;
Firth, Robert
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 171-190
Persistent link: https://www.econbiz.de/10009768459
Saved in:
8
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
9
Managing the innovation co-creation challenge : lessons from service exemplars Disney and IKEA
Ford, Robert C.
;
Edvardsson, Bo
;
Dickson, Duncan
; …
- In:
Organizational dynamics : a quarterly review of …
41
(
2012
)
4
,
pp. 281-290
Persistent link: https://www.econbiz.de/10009667014
Saved in:
10
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
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