Narrow search
Showing 1 - 7 of 7
Cover Image
Customer integration : a key to an implementation perspective of service provision
Benoit, Sabine - In: Journal of service research : JSR 11 (2008/09) 2, pp. 197-210
Persistent link: https://www.econbiz.de/10003776184
Cover Image
The emotional engagement paradox
Aksoy, Lerzan; Keiningham, Timothy; Buoye, Alexander; … - In: Customer engagement marketing, (pp. 293-305). 2018
Persistent link: https://www.econbiz.de/10011739870
Cover Image
Kundenintegration 2.0 : welche Faktoren beeinflussen die Kundenintegration in transaktionsbasierten Online Communities?
Sichtmann, Christina; Benoit, Sabine; Hogrefe, Jens; … - In: Kundenintegration 2.0, (pp. 21-45). 2011
Persistent link: https://www.econbiz.de/10009303084
Cover Image
Explaining social exchanges in information-based online communities (IBOCs)
Benoit, Sabine; Bilstein, Nicola; Hogreve, Jens; … - In: Journal of service management 27 (2016) 4, pp. 460-480
Persistent link: https://www.econbiz.de/10011563614
Cover Image
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane; Bruce, Helen L.; Burton, Jamie - In: European journal of marketing 57 (2023) 10, pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Cover Image
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine; Ciuchita, Robert; Mahr, Dominik; … - In: Journal of service research : JSR 16 (2013) 4, pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Cover Image
Wenn der Kunde mehr ist als Käufer und Nutzer : Motive kollaborativer Wertschöpfungsprozesse
Möller, Sabine; Fassnacht, Martin; Heider, Raphael - In: Kundenintegration : Forum Dienstleistungsmanagement, (pp. 263-280). 2009
Persistent link: https://www.econbiz.de/10003808722