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Service experience co-creation : conceptualization, implications, and future research directions

Jaakkola, Elina; Helkkula, Anu; Aarikka-Stenroos, Leena - In: Journal of service management 26 (2015) 2, pp. 182-205

Persistent link: https://www.econbiz.de/10011401238

Practices and experiences : challenges and opportunities for value research

Helkkula, Anu; Kelleher, Carol; Pihlström, Minna - In: Journal of service management 23 (2012) 4, pp. 554-570

Persistent link: https://www.econbiz.de/10009619534

Value proposal co-creation in online community-based idea contests

Kelleher, Carol; Céilleachair, Aonghus Ó.; Helkkula, Anu - In: Innovating in practice : perspectives and experiences, (pp. 291-316). 2017

Persistent link: https://www.econbiz.de/10011570081

The changing role of the health care customer : review, synthesis and research agenda

McColl-Kennedy, Janet R.; Snyder, Hannah; Elg, Mattias; … - In: Journal of service management 28 (2017) 1, pp. 2-33

Persistent link: https://www.econbiz.de/10011654983

Business-to-business value co-creation : suppliers' perspective of essential information systems capabilities

Sore, Sariseelia; Saunila, Minna; Ukko, Juhani; … - In: Journal of creating value 9 (2023) 1, pp. 81-106

Persistent link: https://www.econbiz.de/10014581529

Co-creating service experience

Jaakkola, Elina - 2015

The objective of this eBook is to bring service experience co-creation into the spotlight and to present state-of-the-art research that advances our understanding of this phenomenon and provides future directions for researchers and practitioners. As a whole, this eBook serves as an opening to...

Persistent link: https://www.econbiz.de/10012679136

Show you care : initiating co-creation in service recovery

Xu, Yingzi; Marshall, Roger; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 3, pp. 369-387

Persistent link: https://www.econbiz.de/10010384971

Customer experience from a self-service system perspective

Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698

Persistent link: https://www.econbiz.de/10010426047

Recovering service failure through resource integration

Xu, Yingzi; Tronvoll, Bård; Edvardsson, Bo - In: The service industries journal 34 (2014) 16, pp. 1253-1271

Persistent link: https://www.econbiz.de/10010492121

Institutional logics matter when coordinating resource integration

Edvardsson, Bo; Kleinaltenkamp, Michael; Tronvoll, Bård; … - In: Marketing theory 14 (2014) 3, pp. 291-309

Persistent link: https://www.econbiz.de/10010461912