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Social media engagement : a construct of positively and negatively valenced engagement behaviours

Dolan, Rebecca; Conduit, Jodie; Fahy, John - In: Customer engagement : contemporary issues and challenges, (pp. 102-123). 2016

Persistent link: https://www.econbiz.de/10011430600

Complaining practices on social media in tourism : a value co-creation and co-destruction perspective

Dolan, Rebecca; Seo, Yuri; Kemper, Joya - In: Tourism management : research, policies, practice 73 (2019), pp. 35-45

Persistent link: https://www.econbiz.de/10012004632

Complaining Practices on Social Media in Tourism : A Value Co-Creation and Co-Destruction Perspective

Dolan, Rebecca; Seo, Yuri; Kemper, Joya - 2021

Social media has transformed the way tourism-related information is generated and distributed. While previous studies have focused largely on the benefits of social media for tourism management, there is an emerging recognition of the downside of social media through the enablement of enhanced...

Persistent link: https://www.econbiz.de/10014086301

Enhancing member-institution relationships through social media : The role of other-user engagement behavior and similarity perceptions

Fujita, Momoko; Harrigan, Paul; Soutar, Geoffrey N.; … - In: Journal of business research : JBR 121 (2020), pp. 642-654

Persistent link: https://www.econbiz.de/10012417384

Customer engagement with tourism social media brands

Harrigan, Paul; Evers, Uwana; Miles, Morgan P.; Daly, … - In: Tourism management : research, policies, practice 59 (2017), pp. 597-609

Persistent link: https://www.econbiz.de/10011643277

Navigating online brand advocacy (OBA) : an exploratory analysis

Wilk, Violetta; Harrigan, Paul; Soutar, Geoffrey N. - In: Journal of marketing theory and practice 26 (2018) 1/2, pp. 99-116

Persistent link: https://www.econbiz.de/10011884496

The rise of smart consumers : role of smart servicescape and smart consumer experience co-creation

Roy, Sanjit; Singh, Gaganpreet; Hope, Megan; Bang, Nguyen; … - In: Journal of marketing management : JMM ; journal of the … 35 (2019) 15/16, pp. 1480-1513

Persistent link: https://www.econbiz.de/10012178642

A netnography of a university's social media brand community : exploring collaborative co-creation tactics

Fujita, Momoko; Harrigan, Paul; Soutar, Geoffrey N. - In: Journal of global scholars of marketing science : … 27 (2017) 2, pp. 148-164

Persistent link: https://www.econbiz.de/10011710594

Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent

Harrigan, Paul; Evers, Uwana; Miles, Morgan P.; Daly, Tim - In: Journal of business research : JBR 88 (2018), pp. 388-396

Persistent link: https://www.econbiz.de/10011869845

Customer engagement with digitalized interactive platforms in retailing

Roy, Sanjit; Gaganpreet Singh; Sadeque, Saalem; … - In: Journal of business research : JBR 164 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014303995