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Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking

Bendriouch, Fatima Zahra; Dassouli, Sara; Satt, Harit; … - In: International journal of logistics economics and … 10 (2023) 3, pp. 209-236

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The relationship continuity model and customer loyalty in the banking industry : a case study of the maskan bank of Iran

Faryabi, Mohammad; Sadeghzadeh, Kousar; Zakeri, Abdolnaser - In: Journal of relationship marketing : innovations & … 14 (2015) 1, pp. 37-52

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How can social networking sites help build customer loyalty? : an empirical investigation

Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123

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Customer loyalty intentions in broadband internet services

Murugan, Rajeswari; Rajendran, G. - In: International journal of business innovation and research 7 (2013) 4, pp. 487-503

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A systematic mapping study on customer loyalty and brand management

Moretta Tartaglione, Andrea; Cavacece, Ylenia; Russo, … - In: Administrative Sciences : open access journal 9 (2019) 1/8, pp. 1-21

Customer loyalty is a topic of great interest for marketing scholars due to its importance in gaining sustainable competitive advantages and financial outcomes. Literature is prolific of works regarding customer loyalty and brand management. In order to improve the quantity and quality of...

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Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness

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Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company

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Repeated behaviour and destination loyalty

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Investigating temporal effects of risk perceptions and satisfaction on customer loyalty

Ha, Hong Youl; Son, Hee-young - In: Managing service quality : MSQ ; an international journal 24 (2014) 3, pp. 252-273

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Beyond loyalty : customer satisfaction, loyalty, and fortitude

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