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~subject:"Customer satisfaction"
~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Customer satisfaction
Kundenservice
USA
Großbritannien
33,148
United Kingdom
32,955
Bibliometrics
13,432
Bibliometrie
13,363
Kundenzufriedenheit
10,614
Service quality
6,239
Dienstleistungsqualität
6,237
Dienstleistungssektor
6,151
Consumer behaviour
6,135
Konsumentenverhalten
6,135
Service industry
6,062
United States
5,667
Relationship marketing
5,073
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5,072
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4,600
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4,572
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3,220
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3,207
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2,678
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2,666
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2,258
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2,246
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2,245
Estimation
1,937
Schätzung
1,937
Customer service
1,849
Welt
1,837
World
1,835
Japan
1,622
Italien
1,505
Italy
1,499
Comparison
1,389
Firm performance
1,388
Vergleich
1,387
Unternehmenserfolg
1,386
Arbeitszufriedenheit
1,376
Job satisfaction
1,376
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1,212
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15,944
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866
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19
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94
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Han, Heesup
67
Mattila, Anna S.
40
Svensson, Göran
34
Prentice, Catherine
28
Wong, IpKin Anthony
27
Gil Saura, Irene
25
Prybutok, Victor R.
25
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Shahin, Arash
22
Sharma, Piyush
22
Jang, Soocheong
21
Prayag, Girish
21
Bilgihan, Anil
20
Walsh, Gianfranco
20
Aksoy, Lerzan
19
Lee, Choong-Ki
19
Evanschitzky, Heiner
18
Gustafsson, Anders
18
Keiningham, Timothy
18
McColl-Kennedy, Janet R.
18
Sparks, Beverley
18
Yi, Youjae
18
Barnes, Donald C.
17
Loureiro, Sandra Maria Correia
17
Park, Jungkun
17
Su, LuJun
17
Balaji, M. S.
16
Guchait, Priyanko
16
Homburg, Christian
16
Hsu, Maxwell K.
16
Collier, Joel E.
15
Kim, Wansoo
15
Ryu, Kisang
15
Amin, Muslim
14
Assaker, Guy
14
Gong, Taeshik
14
Grégoire, Yany
14
Ha, Hong Youl
14
Kanas, Angelos
14
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OECD
8
Economic Research Centre
7
National Bureau of Economic Research
6
Internationales Arbeitsamt
5
USA / Bureau of the Census
5
Springer Fachmedien Wiesbaden
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
Nomos Verlagsgesellschaft
3
Rōdō Seisaku Kenkyū Kenshū Kikō
3
USA / Bureau of Labor Statistics
3
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
2
Bertelsmann Stiftung
2
Centre d'Etudes et de Recherches sur la Vie Economique dans les Pays Anglo-Saxons <Paris>
2
Centre for Economic Policy Research
2
Centro Formazione e Studi <Roma u.a.>
2
Consiglio Nazionale delle Ricerche / Progetto Finalizzato Organizzazione e Funzionamento della Pubblica Amministrazione
2
Council on Foreign Relations
2
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Federal Reserve Bank of St. Louis
2
Fraser Institute
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
Institute of Economic Affairs <London>
2
Internationale Vereinigung für Steuerrecht
2
Italien / Camera dei Deputati
2
Kundendienstverband Deutschland
2
National Academy of Engineering
2
RWTH Aachen
2
Round Table on Transport Economics <124, 2002, Paris>
2
Russell Sage Foundation
2
Springer International Publishing
2
Vivento-Customer-Services <Bonn>
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Advanced Research Workshop on Science Evaluation and Its Management <1997, Prag>
1
Ajia Keizai Kenkyūsho <Chiba>
1
American College of Tax Counsel <University, Ala.>
1
American Marketing Association
1
Arbeitskreis Konjunktur des IWH
1
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Journal of retailing and consumer services
450
International journal of hospitality management
388
Journal of business research : JBR
340
The journal of services marketing
225
The service industries journal
203
Tourism management : research, policies, practice
174
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Journal of travel and tourism marketing
168
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
151
Services marketing quarterly
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Journal of service research : JSR
108
Cogent business & management
105
Journal of air transport management
96
Psychology & marketing
94
Journal of service management
93
Service business
91
Industrial marketing management : the international journal for industrial and high-tech firms
89
Asia Pacific journal of marketing and logistics
88
The TQM journal : the international review of organizational improvement
87
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Journal of the Academy of Marketing Science
85
Tourism management perspectives : TMP
84
International journal of services and operations management
79
International journal of productivity and quality management : IJPQM
73
European journal of marketing : EJM
72
Journal of strategic marketing
71
Managing service quality : MSQ ; an international journal
71
International journal of quality and service sciences
70
Total quality management & business excellence
67
Applied economics
66
The international journal of bank marketing : IJBM
66
Journal of international money and finance
64
International journal of quality & reliability management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
63
Journal of marketing
62
Journal of retailing
62
Journal of Asian finance, economics and business : JAFEB
59
International journal of services, economics and management
55
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ECONIS (ZBW)
16,828
USB Cologne (EcoSocSci)
1
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1
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10
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16,829
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date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
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