//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Kundenzufriedenheit
Schätzung
Großbritannien
137,389
United Kingdom
97,208
Bibliometrics
20,547
Bibliometrie
20,429
Deutschland
15,510
USA
13,706
Germany
13,046
Dienstleistungssektor
12,473
United States
12,302
Service industry
11,467
Theorie
8,950
Theory
8,821
Frankreich
8,662
Consumer behaviour
8,232
Service quality
8,007
Konsumentenverhalten
7,997
Dienstleistungsqualität
7,777
EU-Staaten
6,994
Relationship marketing
6,918
France
6,907
EU countries
6,882
Beziehungsmarketing
6,854
Estimation
5,581
Welt
4,821
World
4,747
Vergleich
4,459
Comparison
4,261
Japan
4,176
Kanada
3,986
Innovation
3,971
Italien
3,968
Wirtschaftsgeschichte
3,738
Canada
3,534
Geschichte
3,479
Customer service
3,473
Italy
3,439
Industrie
3,404
more ...
less ...
Online availability
All
Undetermined
7,829
Free
5,065
Type of publication
All
Article
15,413
Book / Working Paper
6,038
Journal
8
Other
5
Type of publication (narrower categories)
All
Article in journal
12,692
Aufsatz in Zeitschrift
12,692
Working Paper
2,574
Graue Literatur
2,342
Non-commercial literature
2,342
Arbeitspapier
2,223
research-article
1,147
Aufsatz im Buch
1,040
Book section
1,040
Hochschulschrift
465
Thesis
362
Case study
117
Fallstudie
117
Conference paper
114
Konferenzbeitrag
114
Collection of articles of several authors
94
Sammelwerk
94
conceptual-paper
75
case-report
74
Aufsatzsammlung
55
review-article
54
Collection of articles written by one author
44
Sammlung
44
Article
42
review
40
viewpoint
33
Bibliografie enthalten
26
Bibliography included
26
Ratgeber
26
Konferenzschrift
24
Guidebook
23
non-article
17
Reprint
15
Conference proceedings
12
Lehrbuch
12
technical-paper
12
Textbook
11
Systematic review
10
Übersichtsarbeit
10
Forschungsbericht
8
more ...
less ...
Language
All
English
20,201
German
1,084
Undetermined
134
French
27
Italian
14
Spanish
6
Hungarian
2
Lithuanian
2
Czech
1
Polish
1
Portuguese
1
Romanian
1
Russian
1
Swedish
1
Turkish
1
more ...
less ...
Author
All
Han, Heesup
68
Blundell, Richard W.
60
Caporale, Guglielmo Maria
57
Gil-Alaña, Luis A.
54
Jenkins, Stephen
44
Homburg, Christian
42
Mattila, Anna S.
41
Meghir, Costas
41
Francesconi, Marco
39
Hart, Robert A.
39
Booth, Alison L.
36
Svensson, Göran
36
Aksoy, Lerzan
34
Shields, Michael
34
Machin, Stephen
33
Addison, John T.
32
Girma, Sourafel
31
Mittal, Vikas
31
Wong, IpKin Anthony
31
Arulampalam, Wiji
30
Görg, Holger
30
Kaiser, Ulrich
30
Gustafsson, Anders
29
Van Reenen, John
29
Walker, Ian
29
Usman, Osly
28
Ringle, Christian M.
27
Söderlund, Magnus
27
Gil Saura, Irene
26
Haskel, Jonathan
26
Jenkins, Stephen P.
26
Prentice, Catherine
26
Prybutok, Victor R.
26
Sharma, Piyush
26
Cappellari, Lorenzo
25
Prayag, Girish
25
Shahin, Arash
25
Smith, Jeremy
24
Wheatley Price, Stephen
24
Bekaert, Geert
23
more ...
less ...
Institution
All
National Bureau of Economic Research
86
Forschungsinstitut zur Zukunft der Arbeit
52
Springer Fachmedien Wiesbaden
18
Centre for Economic Performance
13
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
11
University of Oxford / Institute of Economics and Statistics
11
Institute for Fiscal Studies
10
Public Sector Economics Research Centre <Leicester>
10
University of Sheffield / Department of Economics
9
Birkbeck College / Department of Economics
8
University of Reading / Department of Economics
8
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
8
Books on Demand GmbH <Norderstedt>
7
University of York / Department of Economics and Related Studies
7
Verlag Dr. Kovač
7
Nomos Verlagsgesellschaft
5
Queen Mary College / Department of Economics
5
Ekonomiska forskningsinstitutet <Stockholm>
4
Erasmus Research Institute of Management
4
Institut für Weltwirtschaft
4
National Institute of Economic and Social Research
4
Nationalekonomiska Institutionen <Lund>
4
University of Exeter / Department of Economics
4
University of Warwick / Department of Economics
4
Bonn Graduate School of Economics
3
Centre for Economic Policy Research
3
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
Institute of Finance and Accounting <London>
3
RWTH Aachen
3
Technische Universität Dresden
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
University of Glasgow / Department of Economics
3
University of Leicester / Department of Economics
3
University of Nottingham / Centre for Research on Globalisation and Labour Markets
3
Zentrum für Europäische Wirtschaftsforschung
3
Centre for Growth and Business Cycle Research <Manchester>
2
Centre for Quantitative Economics & Computing
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
424
International journal of hospitality management
378
Journal of business research : JBR
303
Discussion paper series / IZA
258
The journal of services marketing
191
Journal of Services Marketing
183
Tourism management : research, policies, practice
177
The service industries journal
174
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
154
International journal of contemporary hospitality management
141
IZA Discussion Papers
133
Applied economics
127
Discussion paper / Centre for Economic Policy Research
117
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
IZA Discussion Paper
95
Working paper / National Bureau of Economic Research, Inc.
91
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
NBER working paper series
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
80
Discussion paper
79
International Journal of Contemporary Hospitality Management
79
International journal of productivity and quality management : IJPQM
77
NBER Working Paper
77
Journal of service management
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
70
CESifo working papers
68
more ...
less ...
Source
All
ECONIS (ZBW)
19,410
Other ZBW resources
1,453
EconStor
404
RePEc
136
BASE
35
USB Cologne (EcoSocSci)
15
OLC EcoSci
11
more ...
less ...
Showing
1
-
10
of
21,464
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->