//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
USA
Großbritannien
31,083
United Kingdom
30,955
Bibliometrics
13,503
Bibliometrie
13,430
Kundenzufriedenheit
10,640
Service quality
6,250
Dienstleistungsqualität
6,248
Consumer behaviour
6,158
Konsumentenverhalten
6,158
Dienstleistungssektor
5,751
Service industry
5,713
United States
5,172
Relationship marketing
5,056
Beziehungsmarketing
5,055
Deutschland
3,843
Germany
3,831
Theory
3,037
Theorie
3,024
Frankreich
2,207
France
2,201
Innovation
2,198
EU countries
1,959
EU-Staaten
1,958
Estimation
1,934
Schätzung
1,934
Customer service
1,784
Kundenservice
1,769
Welt
1,619
World
1,617
Japan
1,465
Firm performance
1,387
Unternehmenserfolg
1,385
Job satisfaction
1,383
Arbeitszufriedenheit
1,382
Comparison
1,307
Vergleich
1,304
Qualitätsmanagement
1,225
Quality management
1,223
more ...
less ...
Online availability
All
Undetermined
5,722
Free
1,160
Type of publication
All
Article
15,231
Book / Working Paper
191
Journal
16
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Statistik
Textbook
Aufsatz in Zeitschrift
15,236
Graue Literatur
2,940
Non-commercial literature
2,940
Working Paper
2,592
Arbeitspapier
2,329
Aufsatz im Buch
1,728
Book section
1,728
research-article
1,209
Hochschulschrift
827
Collection of articles of several authors
691
Sammelwerk
691
Thesis
619
Aufsatzsammlung
359
Bibliografie enthalten
258
Bibliography included
258
Konferenzschrift
233
Case study
202
Amtsdruckschrift
147
Government document
147
Conference proceedings
146
Conference paper
131
Konferenzbeitrag
131
Collection of articles written by one author
81
Sammlung
81
conceptual-paper
81
case-report
80
review-article
69
Reprint
61
Article
57
review
51
Advisory report
48
Bibliografie
48
Gutachten
48
Lehrbuch
48
Dissertation u.a. Prüfungsschriften
38
Systematic review
34
more ...
less ...
Language
All
English
14,924
German
320
French
101
Italian
35
Spanish
27
Hungarian
9
Dutch
9
Czech
3
Polish
3
Russian
2
Swedish
2
Norwegian
1
Portuguese
1
Turkish
1
Undetermined
1
more ...
less ...
Author
All
Han, Heesup
67
Mattila, Anna S.
37
Svensson, Göran
33
Wong, IpKin Anthony
27
Prentice, Catherine
25
Gil Saura, Irene
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Sharma, Piyush
22
Söderlund, Magnus
22
Jang, Soocheong
21
Bilgihan, Anil
20
Prayag, Girish
20
Shahin, Arash
20
Aksoy, Lerzan
19
Lee, Choong-Ki
19
Evanschitzky, Heiner
18
Keiningham, Timothy
18
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Walsh, Gianfranco
17
Balaji, M. S.
16
Barnes, Donald C.
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Sparks, Beverley
16
Yi, Youjae
16
Collier, Joel E.
15
Homburg, Christian
15
Ryu, Kisang
15
Amin, Muslim
14
Assaker, Guy
14
Grégoire, Yany
14
Guchait, Priyanko
14
Kanas, Angelos
14
Kim, Wansoo
14
Law, Chun Hung Roberts
14
Ringle, Christian M.
14
more ...
less ...
Institution
All
USA / Bureau of the Census
5
USA / Bureau of Labor Statistics
3
Federal Reserve Bank of St. Louis
2
Springer Fachmedien Wiesbaden
2
Academy of Marketing
1
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Caisse des dépôts et consignations <Frankreich> / Service des étude économiques et financières
1
Cambridge-Maastricht Symposium <2, 2001, Cambridge>
1
Chinese Economists Conference <3, 2003, Schanghai>
1
Council on Foreign Relations
1
Deutschland <Bundesrepublik>
1
Economic Policy Conference <28, 2003, Saint Louis, Mo.>
1
Economic Policy Conference <31, 2006, Saint Louis, Mo.>
1
Ernst-Moritz-Arndt-Universität Greifswald
1
Ford Foundation
1
Förderverein für Marketing an der Universität Hohenheim
1
Institute of Economic Affairs <London>
1
International Solid Wastes and Public Cleansing Association / Working Group on Thermal Treatment of Waste
1
National Seminar on Economics Education at the Undergraduate Level in Malaysia <1991, Kuala Lumpur>
1
Philipps-Universität Marburg / Forschungsstelle für Vergleichende Erziehungswissenschaft
1
Springer-Verlag GmbH
1
USA / International Trade Administration
1
Università Commerciale Luigi Bocconi / Centro di Studi sul Commercio
1
Verlag Hans Huber
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
426
International journal of hospitality management
365
Journal of business research : JBR
315
The journal of services marketing
198
The service industries journal
186
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
154
International journal of contemporary hospitality management
141
Services marketing quarterly
109
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Cogent business & management
103
Journal of service research : JSR
94
Journal of air transport management
91
Asia Pacific journal of marketing and logistics
87
Service business
87
Psychology & marketing
86
The TQM journal : the international review of organizational improvement
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
83
Industrial marketing management : the international journal for industrial and high-tech firms
81
Journal of the Academy of Marketing Science
78
Journal of service management
75
International journal of productivity and quality management : IJPQM
72
European journal of marketing : EJM
69
Journal of strategic marketing
69
International journal of services and operations management
67
Total quality management & business excellence
67
Applied economics
66
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Journal of international money and finance
64
Managing service quality : MSQ ; an international journal
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
Journal of retailing
54
Journal of hospitality and tourism insights
53
Journal of marketing
53
more ...
less ...
Source
All
ECONIS (ZBW)
15,437
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
15,438
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->