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~subject:"Customer satisfaction"
~type_genre:"Aufsatz im Buch"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Fallstudiensammlung"
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Customer satisfaction
Beziehungsmarketing
18,198
Relationship marketing
18,198
Consumer behaviour
7,376
Konsumentenverhalten
7,376
Kundenzufriedenheit
4,535
Dienstleistungsqualität
3,372
Service quality
3,372
Shareholder Value
2,421
Shareholder value
2,421
Brand management
2,196
Markenführung
2,196
Kundenwert
1,851
Customer value
1,849
Social Web
1,739
Social web
1,739
Lieferantenmanagement
1,707
Supplier relationship management
1,707
Brand image
1,701
Markenimage
1,701
Theory
1,408
Theorie
1,406
Customer integration
1,336
Kundenintegration
1,333
Marketing management
1,302
Marketingmanagement
1,301
E-commerce
1,251
Electronic Commerce
1,250
Internet marketing
1,243
Online-Marketing
1,243
Deutschland
1,200
Germany
1,198
Confidence
1,170
Vertrauen
1,169
Einzelhandel
1,112
Retail trade
1,112
Brand
1,098
Markenartikel
1,080
Online retailing
1,064
Online-Handel
1,064
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Undetermined
2,401
Free
474
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Article
4,526
Book / Working Paper
10
Type of publication (narrower categories)
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Aufsatz im Buch
Aufsatz in Zeitschrift
Fallstudiensammlung
Article in journal
4,280
Book section
255
Hochschulschrift
126
Thesis
101
Graue Literatur
93
Non-commercial literature
93
Arbeitspapier
59
Working Paper
59
Conference paper
43
Konferenzbeitrag
43
Case study
29
Fallstudie
29
Aufsatzsammlung
25
Collection of articles of several authors
25
Sammelwerk
25
Ratgeber
17
Guidebook
16
Lehrbuch
5
Reprint
5
Textbook
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Collection of articles written by one author
4
Sammlung
4
Handbook
3
Handbuch
3
Konferenzschrift
3
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
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1
Festschrift
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1
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English
4,376
German
159
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Han, Heesup
32
Mattila, Anna S.
20
Prentice, Catherine
20
Svensson, Göran
19
Gil Saura, Irene
17
Bilgihan, Anil
13
Gustafsson, Anders
13
Homburg, Christian
13
Hyun, Sunghyup Sean
13
Kim, Wansoo
13
Wong, IpKin Anthony
13
Klaus, Philipp
12
Aksoy, Lerzan
11
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Bang, Nguyen
10
Barnes, Donald C.
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
McColl-Kennedy, Janet R.
9
Park, Jungkun
9
Roberts-Lombard, Mornay
9
So, Kevin Kam Fung
9
Tanford, Sarah
9
Van Vaerenbergh, Yves
9
Verhoef, Peter C.
9
Wieseke, Jan
9
Ahn, Jiseon
8
Blut, Markus
8
Bruhn, Manfred
8
Chahal, Hardeep
8
Gong, Taeshik
8
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All
Journal of retailing and consumer services
259
Journal of business research : JBR
145
International journal of hospitality management
144
The journal of services marketing
108
Journal of hospitality marketing & management
66
The service industries journal
65
Journal of travel and tourism marketing
61
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
52
Cogent business & management
48
Journal of service research : JSR
46
Service business
43
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
The TQM journal : the international review of organizational improvement
36
Journal of the Academy of Marketing Science
34
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
European journal of marketing : EJM
24
International journal of quality and service sciences
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of marketing
23
Journal of Asian finance, economics and business : JAFEB
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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ECONIS (ZBW)
4,536
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1
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of
4,536
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date (oldest first)
1
The importance of focus for generating customer value
Breur, Tom
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
1
,
pp. 64-71
Persistent link: https://www.econbiz.de/10003458175
Saved in:
2
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
3
Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
Saved in:
4
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
5
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
6
To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan
;
Confete, Ilenia
;
Gligor, David M.
;
Autry, …
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
Saved in:
7
Citizens' perceived value of locally-provided services : empirical study of a rural population in Southeast Finland
Immonen, Mika
;
Sintonen, Sanna
- In:
International journal of public sector management : IJPSM
29
(
2016
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10011546255
Saved in:
8
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
9
Modelling customer advocacy : a PLS path modeling approach
Roy, Sanjit
- In:
Journal of strategic marketing
23
(
2015
)
5
,
pp. 380-398
Persistent link: https://www.econbiz.de/10011479430
Saved in:
10
Holistic consumer evaluation of retail corporate brands and impact on consumer loyalty intentions
Dwivedi, Abhishek
;
Merrilees, Bill
- In:
Australasian marketing journal
24
(
2016
)
1
,
pp. 69-78
Persistent link: https://www.econbiz.de/10011484680
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