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~subject:"Customer satisfaction"
~type_genre:"Aufsatz im Buch"
~type_genre:"Fallstudiensammlung"
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Customer satisfaction
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
4
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
3
Handbook of research on customer engagement
3
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
3
Aktuelle Entwicklungen im Dienstleistungsmarketing
2
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
2
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
2
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
2
Customer-centric marketing strategies : tools for building organizational performance
2
Design thinking : integrating innovation, customer experience and brand value
2
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
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Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
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Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
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Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
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Interdisciplinary management research XVI ; 1
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Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
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Kundenorientierung im Touristikmanagement
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Marketing in the new global order : challenges and opportunities
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Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
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Quantitative marketing and marketing management : marketing models and methods in theory and practice ; dedicated to Udo Wagner
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Recent developments in Vietnamese business and finance
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Service Value als Werttreiber : Konzepte, Messung und Steuerung
2
Strategies and tools for managing connected consumers
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The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
2
Three essays on success factors of digital and non-digital services
2
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
AI-driven intelligent models for business excellence
1
Accounting in networks
1
Advances in applied business research : the L.A.B.S. initiative
1
Advances in services innovations
1
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Analyzing the strategic role of social networking in firm growth and productivity
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Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Betriebswirtschaftslehre und betriebliche Praxis : Festschrift für Horst Seelbach zum 65. Geburtstag
1
Branding and sustainable competitive advantage : building virtual presence
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Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
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ECONIS (ZBW)
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31
Examining the relationship between customer-oriented success factors, customer satisfaction, and repurchase intention for mobile commerce
Tandon, Abhishek
;
Sharma, Himanshu
;
Aggarwal, Anu Gupta
- In:
Strategic system assurance and business analytics
,
(pp. 231-243)
.
2020
Persistent link: https://www.econbiz.de/10012240954
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32
The link of e-servqual & perceived justice of e-recovery to satisfaction & loyalty
Syafrizal, S.
;
Geni, S. L.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 316-319)
.
2020
Persistent link: https://www.econbiz.de/10012226548
Saved in:
33
The psychology of customer experience
Margalit, Liraz
- In:
Digitized : industry transformation and disruption …
,
(pp. 87-98)
.
2019
Persistent link: https://www.econbiz.de/10012116802
Saved in:
34
Customer engagement through personalization and customization
Bleier, Alexander
;
De Keyser, Arne
;
Verleye, Katrien
- In:
Customer engagement marketing
,
(pp. 75-94)
.
2018
Persistent link: https://www.econbiz.de/10011739844
Saved in:
35
Innovation in banking industry : achieving customer satisfaction
Achimba, Clement
;
Ongonga, Jared Opiyo
;
Nyarondia, …
- In:
Modern banking : applied theory and practice
,
(pp. 223-245)
.
2016
Persistent link: https://www.econbiz.de/10011517680
Saved in:
36
Basic ways of strengthening the trust between e-commerce users
Czaplewski, Maciej
- In:
Contemporary economic challenges : changes and …
,
(pp. 33-40)
.
2017
Persistent link: https://www.econbiz.de/10011862138
Saved in:
37
Towards a customer-centric framework for evaluation of e-health service quality
Mutingi, Michael
- In:
E-manufacturing and E-service strategies in …
,
(pp. 199-218)
.
2018
Persistent link: https://www.econbiz.de/10011862551
Saved in:
38
A comprehensive review of antecedents of frontline employees’ customer orientation : the state of the art
Hüttel, Björn Armin
- In:
Three essays on success factors of digital and …
,
(pp. 69-114)
.
2017
Persistent link: https://www.econbiz.de/10011894439
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39
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
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40
Customer experience and its marketing outcomes in financial services : a multivariate approach
Raina, Swati
;
Chahal, Hardeep
;
Klaus, Phillip
;
Dutta, Kamani
- In:
Understanding the role of business analytics : some …
,
(pp. 119-143)
.
2019
Persistent link: https://www.econbiz.de/10011949847
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