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How conversation helps shape customers' perceptions of the service experience
Garzaniti, Ivana; Pearce, Glenn; Stanton, John - 2012
Persistent link: https://www.econbiz.de/10011936413
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Customer brand perceptions of a third party logistics service provider
Oflaç, Bengü Sevil; Hüseyinoğlu, Işık Özge Yumurtacı - 2014
Persistent link: https://www.econbiz.de/10011941704
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Impact of market orientation on customer performance and financial performance: findings from five-star hotels
Bilgin, Yusuf; Karakaş, Ayhan - In: Globalization, institutions and socio-economic …, (pp. 167-190). 2018
Persistent link: https://www.econbiz.de/10011972487
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Analysis on the effect of service quality, customer satisfaction, switching barrier at ski resort for customer retention
Jung, Yong Hyun; Yeo, Hwan Leep; Kim, Pan Soo - 2009
Persistent link: https://www.econbiz.de/10011928158
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Students as customers : service process development for improved student's customer experience at BusinessLab of Laurea University of Applied Sciences, Finland
Mononen, Asko; Kortelainen, Mika; Hellgrén, Anni - In: Advances in applied business research : the L.A.B.S. …, (pp. 219-236). 2016
Persistent link: https://www.econbiz.de/10011489170
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The chain of effects from customer satisfaction to customer profitability
Keiningham, Timothy; Aksoy, Lerzan; Komarova, Yuliya A.; … - In: Handbook of research on customer equity in marketing, (pp. 265-282). 2015
Persistent link: https://www.econbiz.de/10010483482
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Der Einsatz des Analytic Hierarchy Process und des Supermatrix-Verfahrens zur Bestimmung der relativen Wichtigkeit von Dienstleistungsmerkmalen - das Beispiel ÖPNV
Herrmann, Anja Karina - In: Zukunftsperspektiven des Marketing - Paradigmenwechsel …, (pp. 145-159). 2003
Persistent link: https://www.econbiz.de/10001777979
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Qualitätsinvestition in industrielle Dienstleistungen : Management und Erfolgsmessung
Kuhlmann, Eberhard; Nicolai, Marcus R. - In: Internationalisierung der Rechnungslegung und Corporate …, (pp. 321-347). 2003
Persistent link: https://www.econbiz.de/10001810247
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Abhängigkeit des Modal-Split im Öffentlichen Personennahverkehr von der Kundenzufriedenheit
Albers, Sönke - In: Betriebswirtschaftslehre und betriebliche Praxis : …, (pp. 491-511). 2003
Persistent link: https://www.econbiz.de/10002033304
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Die Erfüllung von Kundenbedürfnissen als Determinante der Kundenzufriedenheit im Electronic Shopping
Ahlert, Dieter; Evanschitzky, Heiner; Hesse, Josef - In: Electronic retailing, (pp. 163-190). 2002
Persistent link: https://www.econbiz.de/10001679103